Editorial Board   

Mr. Meister

Kurt Meister

Senior Vice President , Distinguished Programs


As senior vice president of national sales and business development, Kurt Meister leads Distinguished Programs' sales, service, outreach and marketing teams for the brokerage's specialty programs. These programs include the hotel, resort and casino all-lines program, the historic properties hotel program, real estate umbrella, restaurant umbrella, cultural institutions & museum umbrella, and the golf course/golf club/ city club umbrella. Mr. Meister applies his 30 years of experience in the insurance industry to cultivate and support a confident and resilient sales team capable of helping their clients grow their businesses.

Mr. Meister began his career at Distinguished Programs as vice president of real estate and hospitality in 2013, leading the organization's national sales team and spearheading the company's sales training & coaching programs. In this role he as also tasked with leading marketing strategies. Prior to joining Distinguished Programs, he served as National Specialty Underwriters' vice president of hospitality from 2006 to 2012. In this role, he was responsible for managing the hospitality, gaming and healthcare divisions while also leading a national team of empowered sales executives.

Working in the world of insurance was Mr. Meister's original career goal, joining the industry immediately after college. He began his professional insurance career with Aon in Chicago, going through the company's management training program. During his 18 years with Aon, he worked in Chicago, Philadelphia and later in Seattle. He managed different divisions, taking on advancing responsibilities and eventually was promoted to senior vice president.

Mr. Meister earned his bachelor's degree in economics from the University of Michigan in Ann Arbor, where he was first introduced to insurance through a business internship for Aon Corporation. He attended Villanova University, studying business administration with a focus on marketing and corporate finance.

Mr. Meister can be contacted at 425-213-5125 or KMeister@distinguished.com

Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.