Editorial Board   Guest Author

Mr. Cossey

Nigel Cossey

General Manager, Courtyard by Marriott Dallas Allen at the John Q. Hammons Center

Nigel Cossey serves as general manager at the Courtyard by Marriott Dallas Allen at the John Q. Hammons Center , which is located in a thriving suburb north of Dallas. Mr. Cossey oversees the daily operations of this newly renovated Texas hotel, which sports the largest meeting space in Allen and is recipient of the 2017 TripAdvisor Certificate of Excellence designation. He has more than 20 years of hospitality experience, with a specialization in food and beverage operations.

Springfield, Missouri-based John Q. Hammons Hotels & Resorts (JQH) owns and operates the 228-room/suite Courtyard Dallas Allen property under license from Marriott International, Inc. or one of its affiliates. JQH is a leading private, independent owner and manager of hotels in the United States and also operates more than 1 million square feet of superb meeting space. Mr. Cossey's career with JQH also includes serving as assistant general manager at the company's 283-suite Embassy Suites by Hilton San Marcos Hotel, Conference Center & Spa in San Marcos, Texas, which features 65,000 square feet of meeting function space. Under Mr. Cossey's strategic leadership, the hotel was recognized for outstanding profitability performance.

Prior to joining JQH in 2015, he was director of food and beverage at the 405-room Myrtle Beach Marriott Resort & Spa at Grand Dunes in Myrtle Beach, South Carolina. Mr. Cossey is a member of the American Hotel & Lodging Association (AH&LA). He is active in the local lodging community, including participating on boards for The Hotel Association (THA) and the Allen/Fairview Hotel Association. 

Please visit http://www.marriott.com for more information.

Mr. Cossey can be contacted at 214-383-1151 or nigel.cossey@marriott.com

Coming up in December 2019...

Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.