Editorial Board   Guest Author

Ms. Eisenstodt

Joan Eisenstodt

Principal, Eisenstodt Associates, LLC

Joan Eisenstodt, whose expertise is in negotiations and contracts with facilities and vendors for meetings; working with groups to revitalize and design conferences and meetings; and as a trainer and facilitator in ethics, risk management, contracts, negotiations, and general meeting management, brings extensive experience to her work. She founded Eisenstodt Associates, a Washington, DC-based meeting consulting, facilitation and training company, in 1981.

Prior to founding her company, she was a meeting planner for a DC association for 3 years; and prior to her move to DC, she coordinated events for an art museum in Ohio.

Long active on social media, Ms. Eisenstodt was the original moderator of the MIMList (now “MiForum”) beginning in 1999. Now she writes and blogs at www.meetingstoday.com. Her monthly first Friday of the month “Friday with Ms. Eisenstodt” newsletter tackles ethics, safety, learning, and much more.

Ms. Eisenstodt serves as a hospitality industry expert witness and is on the Editorial Advisory Board of the Journal of Convention and Event Tourism. She is active in the hospitality industry and in her community where she served on education-related boards and on those for environmental stewardship.

She served 4 years on the Board of Directors of Meeting Professionals International (MPI), an organization in which she has been active since 1979. She represented MPI on the Joint Industry Task Force on Diversity, served 3 years as a Trustee of the MPI Foundation, and was the founding Chair of the MPI Student/Faculty Committee. Eisenstodt was selected MPI International Planner of the Year in 1991.

Ms. Eisenstodt is a long-time active member of the American Society of Association Executives (ASAE) and the Professional Convention Management Association (PCMA.) For ASAE, she is a past chair of the Ethics Committee, and has served on the Diversity Committee, Meetings and Exhibition (“M&E”) Section Council and on the Ethics Committee. ASAE's Board of Directors, in 2011, passed the revised Standards of Conduct, applicable to all ASAE member categories, that Ms. Eisenstodt helped draft. Ms. Eisenstodt most recently served on two sub-groups as an ad hoc volunteer for the Diversity & Inclusion Committee.

Please visit http://www.eisenstodt.com for more information.

Ms. Eisenstodt can be contacted at 202-737-7890 or joanleisenstodt@gmail.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.