Editorial Board   Guest Author

Ms. Eisenstodt

Joan Eisenstodt

Principal, Eisenstodt Associates, LLC

Joan Eisenstodt, whose expertise is in negotiations and contracts with facilities and vendors for meetings; working with groups to revitalize and design conferences and meetings; and as a trainer and facilitator in ethics, risk management, contracts, negotiations, and general meeting management, brings extensive experience to her work. She founded Eisenstodt Associates, a Washington, DC-based meeting consulting, facilitation and training company, in 1981. Prior to founding her company, she was a meeting planner for a DC association for 3 years; and prior to her move to DC, she coordinated events for an art museum in Ohio.

Long active on social media, Ms. Eisenstodt was the original moderator of the MIMList (now “MiForum”) beginning in 1999. Now she writes and blogs at www.meetingstoday.com. Her monthly first Friday of the month “Friday with Ms. Eisenstodt” newsletter tackles ethics, safety, learning, and much more.

Ms. Eisenstodt serves as a hospitality industry expert witness and is on the Editorial Advisory Board of the Journal of Convention and Event Tourism. She is active in the hospitality industry and in her community where she served on education-related boards and on those for environmental stewardship.

She served 4 years on the Board of Directors of Meeting Professionals International (MPI), an organization in which she has been active since 1979. She represented MPI on the Joint Industry Task Force on Diversity, served 3 years as a Trustee of the MPI Foundation, and was the founding Chair of the MPI Student/Faculty Committee. Eisenstodt was selected MPI International Planner of the Year in 1991.

Ms. Eisenstodt is a long-time active member of the American Society of Association Executives (ASAE) and the Professional Convention Management Association (PCMA.) For ASAE, she is a past chair of the Ethics Committee, and has served on the Diversity Committee, Meetings and Exhibition (“M&E”) Section Council and on the Ethics Committee. ASAE's Board of Directors, in 2011, passed the revised Standards of Conduct, applicable to all ASAE member categories, that Ms. Eisenstodt helped draft. Ms. Eisenstodt most recently served on two sub-groups as an ad hoc volunteer for the Diversity & Inclusion Committee.


Please visit http://www.eisenstodt.com for more information.

Ms. Eisenstodt can be contacted at 202-737-7890 or joanleisenstodt@gmail.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.