Editorial Board   Guest Author

Mr. Hazinski

Thomas Hazinski

Managing Director, HVS Facililties Consulting

Thomas A. Hazinski is the Managing Director of HVS Convention, Sports, & Entertainment Facilities Consulting in Chicago, Illinois. His consulting practice is dedicated to the market and financial analysis of public assembly facilities, including convention and conference centers, headquarters hotels, sports and event facilities, performing arts venues, tourism attractions, mixed-use developments, and other development initiatives.

Mr. Hazinski has over 25 years of experience in the public policy arena, as both a public official and a consultant. He specializes in providing economic and financial research to public agencies involved in economic development initiatives. Before starting his consulting career, Mr. Hazinski served in several positions for the City of Chicago, including assistant budget director. In this capacity, he managed the City's revenue analysis unit and was responsible for project revenue estimation, legislative review, and fiscal impact analyses. Mr. Hazinski holds a master's degree in public policy from the University of Chicago's Harris School of Public Policy.

Mr. Hazinski has managed over 400 assignments related to the analysis of public assembly facilities and is a widely published industry leader. He is a leading expert on public/private partnerships in hotel development. Tom has helped his clients successfully develop public facilities projects in San Diego, Chicago, Boston, Seattle, New York City, Nashville, Baltimore, Raleigh, New Orleans, San Antonio, Dallas, Fargo, Fort Lauderdale, and many other US markets-large and small. His extensive international experience includes hospitality and mixed-use projects in Europe, Asia, Africa and the Middle East. Mr. Hazinski has taught a class at Roosevelt University in Chicago on the feasibility study of hospitality and tourism assets.


Please visit http://www.hvs.com for more information.

Mr. Hazinski can be contacted at 312-587-9900 x11 or thazinski@hvs.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.