Editorial Board   Guest Author

Ms. Pierce

Linda Pierce

Advocacy Leader, Gallagher Regional Claims

Linda Pierce leads Gallagher's Northwest/Southwest Region's team of claim advocates and collaborates with her counterparts in other regions across the United States with the shared goal of delivering the highest quality of claim services to clients.

Since Ms. Pierce joined Gallagher in 2007, she has utilized her experience in working on complex and disputed claims involving Employment Practices Liability, Directors & Officers, Professional Liability, Commercial Crime, Commercial General Liability, Property, as well as Cyber and Fraud. Additionally, Ms. Pierce consults with clients to develop strategic risk management programs.

Prior to joining Gallagher, Ms. Pierce worked in private practice as a litigation attorney and managed civil cases through trial and appeal. Ms. Pierce is a frequent speaker to professional organizations throughout the country, and spoke at conferences for the Professional Liability Underwriting Society (PLUS), the American Bar Association and others. In addition, she is on the Board of the local chapter of The Claims Litigation Management Alliance, a nonpartisan alliance of insurance companies, corporations, service providers and law firms. She has also authored several articles that has appeared in a variety of risk management publications, including CLM Magazine, Insurance Journal, and Smart Business Magazine. She has also written thought leadership pieces for Arthur J. Gallagher regarding topics like California Wage Laws and Sexual Harassment.

Ms. Pierce obtained a Bachelor of Arts in English from California State University, Northridge and a Juris Doctor from Southwestern University School of Law in Los Angeles. She is a member of the California State Bar Association and is a licensed insurance broker in California.


Please visit http://www.ajg.com for more information.

Ms. Pierce can be contacted at 630-773-3800 or linda_pierce@ajg.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.