Editorial Board   Guest Author

Ms. Devlin

Lisa Devlin

Attorney, Devlin Law Firm

Lisa Sommer Devlin has practiced law since 1984, and has concentrated in hospitality law for over 25 years. She negotiates contracts, provides legal training for sales staff and handles convention and meeting related litigation nationwide for major hotel companies, and many independent hotels.

In 2002, Ms. Devlin was named one of the 25 most influential people in the meeting industry by Meeting News magazine. In 2006, the magazine gave her the honor her again, stating: More than anyone else, she is the legal voice for the industry.

She has served as a member of the Legal Advisory Counsel and on the Contracts panel for the APEX Initiative sponsored by the Convention Industry Council, and was President of the Academy of Hospitality Industry Attorneys 2012-2014. In 2015, Meetings and Conventions magazine included her in its M&C's Top 25 Women in the Meeting Industry.

Ms. Devlin has published numerous articles on hospitality related topics, including being the primary drafter of the American Hotel & Lodging Association's meeting planner brochure, Meeting in the Middle.

Ms. Devlin is a sought-after speaker and trainer. She has spoken at events sponsored by Meetings Professional International, Professional Convention Management Association, Exhibitor Show, Hotel Sales and Marketing Association International, Society of Government Meeting Planners, Conference Direct, Experient, Collinson Media (now Connect Meetings), Elite Meetings Alliance, and many others, and served as adjunct faculty for Arizona State University's Professional Meeting Manager's Partnership program. PCMA named her one of its Best in Class speakers for 2012.

The State Bar of Arizona has asked her to serve as faculty for many years at a number of its Continuing Legal Education seminars, including its Trial College and Professionalism events.

Ms. Devlin attended the University of Iowa where she received her B.S. in 1981 in Anthropology and Journalism with High Distinction, Phi Beta Kappa; and her Juris Doctor in 1984, also with High Distinction, and Order of the Coif.

Please visit http://www.devlinfirm.com for more information.

Ms. Devlin can be contacted at +1 602-522-2793 or lisa@devlinfirm.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.