Editorial Board   Guest Author

Ms. Devlin

Lisa Devlin

Attorney, Devlin Law Firm

Lisa Sommer Devlin has practiced law since 1984, and has concentrated in hospitality law for over 25 years. She negotiates contracts, provides legal training for sales staff and handles convention and meeting related litigation nationwide for major hotel companies, and many independent hotels.

In 2002, Ms. Devlin was named one of the 25 most influential people in the meeting industry by Meeting News magazine. In 2006, the magazine gave her the honor her again, stating: "More than anyone else, she is the legal voice for the industry."

She has served as a member of the Legal Advisory Counsel and on the Contracts panel for the APEX Initiative sponsored by the Convention Industry Council, and was President of the Academy of Hospitality Industry Attorneys 2012-2014. In 2015, Meetings and Conventions magazine included her in its "M&C's Top 25 Women in the Meeting Industry."

Ms. Devlin has published numerous articles on hospitality related topics, including being the primary drafter of the American Hotel & Lodging Association's meeting planner brochure, "Meeting in the Middle."

Ms. Devlin is a sought-after speaker and trainer. She has spoken at events sponsored by Meetings Professional International, Professional Convention Management Association, Exhibitor Show, Hotel Sales and Marketing Association International, Society of Government Meeting Planners, Conference Direct, Experient, Collinson Media (now Connect Meetings), Elite Meetings Alliance, and many others, and served as adjunct faculty for Arizona State University's Professional Meeting Manager's Partnership program. PCMA named her one of its "Best in Class" speakers for 2012.

The State Bar of Arizona has asked her to serve as faculty for many years at a number of its Continuing Legal Education seminars, including its Trial College and Professionalism events.

Ms. Devlin attended the University of Iowa where she received her B.S. in 1981 in Anthropology and Journalism with High Distinction, Phi Beta Kappa; and her Juris Doctor in 1984, also with High Distinction, and Order of the Coif.

Please visit http://www.devlinfirm.com for more information.

Ms. Devlin can be contacted at +1 602-522-2793 or lisa@devlinfirm.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.