Editorial Board   Guest Author

Mr. Finnegan

Rob Finnegan

President & Owner, FEA Consulting Engineers

Rob Finnegan, PE, started his career in 1976 as a draftsman, and has practiced in Las Vegas ever since. Mr. Finnegan is involved with some of the most unique buildings and systems the city has ever constructed.

FEA Consulting Engineers was founded in 1990 and the firm specializes in providing mechanical, electrical and plumbing engineering as well as lighting design services.

Mr. Finnegan's firm specializes in hospitality and entertainment spaces and in 2018 was listed as one of the country's Top 10 Hotel Engineering Firms in the BD+C Giants 300. His recent hospitality projects have included Las Vegas destinations The Cosmopolitan, The Cromwell, TopGolf and World Market Center. Native American resorts have brought his firm all over the country, from Florida and Maine to Washington and San Diego…and everywhere in between!

The firm's current projects include Resorts World Las Vegas, the Wilton Rancheria in Northern California and Hotel Del Coronado in San Diego. Through the use of computational fluid dynamics (CFD), Mr. Finnegan's firm has been able to engineer large venues such as Lions Stadium/Ford Field in Detroit and the Gaylord Texan Resort in Dallas.

To provide innovation, Mr. Finnegan believes you have to think differently. This is how he consistently increases the benefit to owners concerning performance, reliability, and maintainability of his designs, all while protecting the environment. His past projects reveal a common approach of uncommon designs that continue to provide value to owners and the environment.

Mr. Finnegan is licensed in 15 states and holds membership and governing positions in ASHRAE, Green Buildings Council, Clark County Building Board of Appeals, Tall Building Council, and NFPA, to name a few.

Please visit http://www.fealasvegas.com for more information.

Mr. Finnegan can be contacted at +1 702-269-6060 or rfinnegan@fealasvegas.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.