Editorial Board   Guest Author

Ms. Dennis

Heidi Dennis

General Manager, Pelican Grand Beach Resort

As General Manager of Pelican Grand Beach Resort in Fort Lauderdale, FL, Heidi Dennis is responsible for managing the resort's day-to-day success, overseeing all operational aspects for the boutique resort including everything from sales and marketing, to food and beverage, as well as budget while maximizing revenue and maintaining focus on strategic goals.

Ms. Dennis brings more than 34 years of experience as a client service professional having worked within the food & beverage, hospitality, broadcast and public service sectors spanning across the United States, the Pacific Islands and throughout Southeast Asia. Prior to Pelican Grand Beach Resort, she was the General Manager at the Atlantic Hotel & Spa in Fort Lauderdale and prior, held several different roles with Hyatt, Sheraton and Marriott franchises, as well as other independent properties, including assistant general manager, front office manager, rooms manager and F&B director.

In addition to her hospitality leadership within the United States, Ms. Dennis has held esteemed positions internationally. On the tropical Pacific Island of Saipan, she served as the Chairman of the American Red Cross for the Mariana Islands, General Manager of the largest radio station, as well as the on-air personality for her own morning radio show. She helped the development and operation of several golf resorts in Vietnam and has also served as Events Chair for the American Chamber of Commerce in Ho Chi Minh City. During her time with the American Chamber of Commerce she facilitated charitable efforts of American donors including Federal Express, PepsiCo, Heart to Heart Foundation, Eli Lilly and Bank of America.

Please visit http://pelicanbeach.com for more information.

Ms. Dennis can be contacted at +1 954-568-9431 or hdennis@pelicanbeach.com

Coming up in September 2019...

Hotel Group Meetings: Uncommon Destinations

The last few years have been good to the Hotel Group Meetings industry and that trend is expected to continue into 2019. Planners are brimming with confidence due to an expanding economy and increased job creation, which typically results in a boost in corporate meetings. Given this promising outlook, planners are trying to outdo themselves to satisfy the high expectations of their clients. One notable trend is to integrate unusual settings into the meeting experience, hosting groups at local zoos, aquariums, museums, event centers, or other outdoor facilities. The goal is to embrace uncommon destinations, rather than a typical hotel conference room, so that meetings can be memorable, unique and stimulating. This is also part of another trend which is to support all things local - from hosting events at landmark city venues; to catering through local restaurants, food trucks and microbreweries; to hosting off-site excursions like agri-tours, athletic events or scenic 5k routes. However, though the setting might be spectacular, there are still some bedrock components that must be provided to ensure a successful meeting. Free, high-speed Wi-Fi is still one of the most requested services. Planners have to make sure that a comprehensive communication infrastructure is in place so clients can easily connect - and stay connected - to the network throughout the entire meeting experience. Also, technology tools can be used to streamline the booking, registration, and check-in process, and Radio Frequency Identification (RFID) materials can be utilized to ensure seamless access to conference events. There are also numerous software tools that encourage audience participation, as well as integrating polls, Q&A, surveys and games into speakers' presentations. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.