Editorial Board   Guest Author

Ms. Dennis

Heidi Dennis

General Manager, Pelican Grand Beach Resort

As General Manager of Pelican Grand Beach Resort in Fort Lauderdale, FL, Heidi Dennis is responsible for managing the resort's day-to-day success, overseeing all operational aspects for the boutique resort including everything from sales and marketing, to food and beverage, as well as budget while maximizing revenue and maintaining focus on strategic goals.

Ms. Dennis brings more than 34 years of experience as a client service professional having worked within the food & beverage, hospitality, broadcast and public service sectors spanning across the United States, the Pacific Islands and throughout Southeast Asia. Prior to Pelican Grand Beach Resort, she was the General Manager at the Atlantic Hotel & Spa in Fort Lauderdale and prior, held several different roles with Hyatt, Sheraton and Marriott franchises, as well as other independent properties, including assistant general manager, front office manager, rooms manager and F&B director.

In addition to her hospitality leadership within the United States, Ms. Dennis has held esteemed positions internationally. On the tropical Pacific Island of Saipan, she served as the Chairman of the American Red Cross for the Mariana Islands, General Manager of the largest radio station, as well as the on-air personality for her own morning radio show. She helped the development and operation of several golf resorts in Vietnam and has also served as Events Chair for the American Chamber of Commerce in Ho Chi Minh City. During her time with the American Chamber of Commerce she facilitated charitable efforts of American donors including Federal Express, PepsiCo, Heart to Heart Foundation, Eli Lilly and Bank of America.

Please visit http://pelicanbeach.com for more information.

Ms. Dennis can be contacted at 954-568-9431 or hdennis@pelicanbeach.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.