Editorial Board   Guest Author

Mr. Yeadon

John Yeadon

Director of Sales & Marketing, Manchester Grand Hyatt San Diego

John Yeadon is a results-driven hotel executive with a distinguished 20+ year career in hospitality management, highlighted through expertise in revenue generation, innovation, building team culture, leadership and problem resolution.

More than 13 years of Hyatt experience paired with a deep knowledge of hotels, remarkable drive and a passion for people has produced the ability to exceed business objectives, create synergistic teams and substantially improve business operations.

Mr. Yeadon began his hospitality career as a freshman in college at Indiana University, what started as a means to put himself through college ended up igniting his passion for hospitality and upon graduation resulted in a placement at Hyatt Regency Indianapolis as a Corporate Management Trainee. In this position, he was able to build the foundation that would allow him to quickly move up the Sales ladder with subsequent placements as Associate Director of Sales at Hyatt's of Downtown Denver followed by a promotion in 2012 to Director of Sales and Marketing at Hyatt Regency Minneapolis.

In this Executive role he oversaw the $50 million transformation and repositioning of the hotel. From there, Mr. Yeadon moved to Hyatt Regency Maui Resort and Spa as Director of Sales and Marketing before landing in his current role in February 2016 as Director of Sales and Marketing at Manchester Grand Hyatt San Diego.

During his tenure in San Diego, Mr. Yeadon oversees and manages the Sales and Marketing operation including hiring, training, performance coaching and development of 30+ colleagues.

Mr. Yeadon and his respective sales teams have won or been nominated for Director of the year or Sales Team of the year, one of Hyatt's most prestigious designations, every year since he became a Director in 2012.

Please visit http://www.hyatt.com for more information.

Mr. Yeadon can be contacted at +1 619-358-6869 or john.yeadon@hyatt.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.