Editorial Board   Guest Author

Mr. Child

David Child

General Manager, Bethesda North Marriott Hotel & Conference Center

Dedicated to serving his community, David Child has been an active member on the Board of Directors for Boys Town of Washington, D.C. for the past six years. He sits on the boards for Visit Montgomery and the newly formed Foundation of Hospitality and Restaurant Management, in addition to chairing the Suburban Maryland Business Council for Marriott.

Mr. Child's most recent position has been the General Manager of the Bethesda Marriott, where he has been instrumental in transforming and re-positioning the hotel into one that is recognized today, as a leader in both the market and the Marriott brand.

A 30 year veteran of the industry, Mr. Child graduated from the University of Huddersfield in England with a degree in Hotel and Restaurant Management in 1991. He joined the Mayflower Hotel in 1993, where he spent seven years in various Food & Beverage and Sales management positions. In 2000, he moved to the Renaissance Westchester Hotel NY as the Director of Food and Beverage and ultimately the Director of Operations in 2003.

In 2007, Mr. Child returned to Washington as the Director of Food and Beverage at the Renaissance Washington DC. He joined The Ritz-Carlton brand in 2011 as Hotel Manager of The Ritz-Carlton, Washington DC and was proud to be a cultural ambassador and presenter for The Ritz-Carlton Leadership Center. Through the BLT process, he was able to dramatically increase customer satisfaction and EES scores as well as maintain their AAA 5-Diamond rating.

In 2013 Mr. Child took on his first General Manager role at the Renaissance Washington, D.C. Dupont Circle where he improved all areas of the balanced scorecard, including achieving a record year for revenue and profit in 2015 and again in 2016.

Please visit http://www.marriott.com/hotels/travel/wasbn-bethesda-north-marriott-hotel-and-conference-center/ for more information.

Mr. Child can be contacted at +1 202-888-3573 or David.Child@marriott.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.