Editorial Board   Guest Author

Mr. Child

David Child

General Manager, Bethesda North Marriott Hotel & Conference Center

Dedicated to serving his community, David Child has been an active member on the Board of Directors for Boys Town of Washington, D.C. for the past six years. He sits on the boards for Visit Montgomery and the newly formed Foundation of Hospitality and Restaurant Management, in addition to chairing the Suburban Maryland Business Council for Marriott.

Mr. Child's most recent position has been the General Manager of the Bethesda Marriott, where he has been instrumental in transforming and re-positioning the hotel into one that is recognized today, as a leader in both the market and the Marriott brand.

A 30 year veteran of the industry, Mr. Child graduated from the University of Huddersfield in England with a degree in Hotel and Restaurant Management in 1991. He joined the Mayflower Hotel in 1993, where he spent seven years in various Food & Beverage and Sales management positions. In 2000, he moved to the Renaissance Westchester Hotel NY as the Director of Food and Beverage and ultimately the Director of Operations in 2003.

In 2007, Mr. Child returned to Washington as the Director of Food and Beverage at the Renaissance Washington DC. He joined The Ritz-Carlton brand in 2011 as Hotel Manager of The Ritz-Carlton, Washington DC and was proud to be a cultural ambassador and presenter for The Ritz-Carlton Leadership Center. Through the BLT process, he was able to dramatically increase customer satisfaction and EES scores as well as maintain their AAA 5-Diamond rating.

In 2013 Mr. Child took on his first General Manager role at the Renaissance Washington, D.C. Dupont Circle where he improved all areas of the balanced scorecard, including achieving a record year for revenue and profit in 2015 and again in 2016.

Please visit http://www.marriott.com/hotels/travel/wasbn-bethesda-north-marriott-hotel-and-conference-center/ for more information.

Mr. Child can be contacted at +1 202-888-3573 or David.Child@marriott.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program. Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.