Editorial Board   Guest Author

Mr. Child

David Child

General Manager, Bethesda North Marriott Hotel & Conference Center

Dedicated to serving his community, David Child has been an active member on the Board of Directors for Boys Town of Washington, D.C. for the past six years. He sits on the boards for Visit Montgomery and the newly formed Foundation of Hospitality and Restaurant Management, in addition to chairing the Suburban Maryland Business Council for Marriott.

Mr. Child's most recent position has been the General Manager of the Bethesda Marriott, where he has been instrumental in transforming and re-positioning the hotel into one that is recognized today, as a leader in both the market and the Marriott brand.

A 30 year veteran of the industry, Mr. Child graduated from the University of Huddersfield in England with a degree in Hotel and Restaurant Management in 1991. He joined the Mayflower Hotel in 1993, where he spent seven years in various Food & Beverage and Sales management positions. In 2000, he moved to the Renaissance Westchester Hotel NY as the Director of Food and Beverage and ultimately the Director of Operations in 2003.

In 2007, Mr. Child returned to Washington as the Director of Food and Beverage at the Renaissance Washington DC. He joined The Ritz-Carlton brand in 2011 as Hotel Manager of The Ritz-Carlton, Washington DC and was proud to be a cultural ambassador and presenter for The Ritz-Carlton Leadership Center. Through the BLT process, he was able to dramatically increase customer satisfaction and EES scores as well as maintain their AAA 5-Diamond rating.

In 2013 Mr. Child took on his first General Manager role at the Renaissance Washington, D.C. Dupont Circle where he improved all areas of the balanced scorecard, including achieving a record year for revenue and profit in 2015 and again in 2016.

Please visit http://www.marriott.com/hotels/travel/wasbn-bethesda-north-marriott-hotel-and-conference-center/ for more information.

Mr. Child can be contacted at +1 202-888-3573 or David.Child@marriott.com

Coming up in September 2019...

Hotel Group Meetings: Uncommon Destinations

The last few years have been good to the Hotel Group Meetings industry and that trend is expected to continue into 2019. Planners are brimming with confidence due to an expanding economy and increased job creation, which typically results in a boost in corporate meetings. Given this promising outlook, planners are trying to outdo themselves to satisfy the high expectations of their clients. One notable trend is to integrate unusual settings into the meeting experience, hosting groups at local zoos, aquariums, museums, event centers, or other outdoor facilities. The goal is to embrace uncommon destinations, rather than a typical hotel conference room, so that meetings can be memorable, unique and stimulating. This is also part of another trend which is to support all things local - from hosting events at landmark city venues; to catering through local restaurants, food trucks and microbreweries; to hosting off-site excursions like agri-tours, athletic events or scenic 5k routes. However, though the setting might be spectacular, there are still some bedrock components that must be provided to ensure a successful meeting. Free, high-speed Wi-Fi is still one of the most requested services. Planners have to make sure that a comprehensive communication infrastructure is in place so clients can easily connect - and stay connected - to the network throughout the entire meeting experience. Also, technology tools can be used to streamline the booking, registration, and check-in process, and Radio Frequency Identification (RFID) materials can be utilized to ensure seamless access to conference events. There are also numerous software tools that encourage audience participation, as well as integrating polls, Q&A, surveys and games into speakers' presentations. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.