Editorial Board   Guest Author

Mr. Allvey

Mark Allvey

Managing Director, Niquesa Travel

Niquesa Travel's Managing Director Mark Allvey has spent 30 years in the luxury hotel sector in Europe, Asia and North America, working with brands such as One & Only Resorts, Rocco Forte Hotels and The Oberoi Group.

Mr. Allvey's global black book of hotel contacts is invaluable in ensuring Niquesa Travel's clients enjoy the best possible rates, upgrades and VIP services when travelling. One of his abiding travel memories is of approaching the almighty cascades of Iguazú Falls by helicopter: "Above the roaring wall of water that separate Brazil and Argentina, technicolour rainbows come and go in the clouds of mist around you. After viewing the falls from above, we saw them from underneath in a jet boat - a gratifyingly real (and wet) encounter! I find getting up close with nature awe-inspiring."

Located in central London, Niquesa Travel was founded to provide couples, families and small private groups with luxury holidays that are truly unique, experiential and life-enhancing. Niquesa Travel's commitment is to curate journeys - both physical and emotional. Rather than book a holiday based on where you want to go, its objective is to create an experience around how you want to feel.

Niquesa Travel pledge to set the scene for unique and unforgettable experiences for you and your loved-ones, with a reputation for seamlessly organising every minute detail of your trip, so that you can focus on the more important things in life. Its personal approach ensures that every element, from the proposal to the trip itself, evolves along with your changing needs, wishes and desires.

Please visit http://www.niquesatravel.com for more information.

Mr. Allvey can be contacted at +44 020-382-98080 or mark.allvey@niquesa.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.