Editorial Board   Guest Author

Mr. Passanante

Frank Passanante

Senior VP, Hilton Worldwide Sales, Americas, Hilton

Frank Passanante's hospitality sales career spans over 30 years, more than 25 of them with Hilton. His responsibilities have ranged from single-unit sales and marketing oversight and regional support for multiple-property portfolios to leadership of global sales teams representing over 5,900 hotels worldwide. He has overseen hotels and resorts all over North and Latin America, and has deep expertise in all customer segments.

As Senior Vice President, Hilton Worldwide Sales-Americas, Mr. Passanante leads a large team of sales professionals who build strong and meaningful relationships with customers across the U.S., Canada and Latin America while representing Hilton's 17 brands and global portfolio of hotels. Success in this role is defined as producing industry-leading performance and ensuring Hilton stands as a leader in the markets served. This is achieved through recruiting, developing and retaining strong and inspired winning teams.

In a previous role as Vice President, Sales-Owned Assets, Mr. Passanante was responsible for sales within a portfolio of the company's largest revenue-producing assets from New York to San Francisco to Honolulu. Prior to that, his positions with Hilton included Regional Vice President of Sales; Vice President of Sales; Regional Director of Sales; Area Director of Sales; and Director of Sales & Marketing at several different hotels. He started his career with Hilton in Orlando at what is now the Hilton Orlando Lake Buena Vista.

Mr. Passanante has been a driving force for many notable initiatives over the years and is widely considered a change champion, building and leveraging strong relationships with multiple internal and external stakeholders. Deeply passionate about nurturing a coaching culture to ensure teams deliver consistent high performance, he believes in challenging the boundaries set by limiting beliefs and working with his teams daily to improve and grow.

Mr. Passanante is originally from New York and holds a bachelor's degree from Florida State University in hospitality administration and marketing management. He is an active member of Professional Convention Management Association (PCMA), Meeting Professionals International (MPI) and American Society of Association Executives (ASAE), and currently serves as a member of the MMBC (Meetings Mean Business Coalition)/U.S. Travel Association.

Please visit http://newsroom.hilton.com/ for more information.

Mr. Passanante can be contacted at +1 312-240-3036 or frank.passanante@hilton.com

Coming up in December 2019...

Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.