Editorial Board   Guest Author

Mr. Passanante

Frank Passanante

Senior VP, Hilton Worldwide Sales, Americas, Hilton

Frank Passanante is a senior hospitality leader who is passionate about building winning sales teams through intentional development of a coaching culture that places the highest premium on strong customer partnerships that drive mutual success. Purpose-led and committed to sales excellence, Hilton sales professionals thrive on expertly guiding business-to-business customers towards making important purchasing decisions that best meet their meeting, travel, or corporate objectives.

In his current role as Senior Vice President, Hilton Worldwide Sales Americas, Mr. Passanante leads a team of over 275 sales professionals who are based in the Americas and represent Hilton's global portfolio of 17 brands and almost 6,000 hotels. He promotes collaboration across disciplines and world regions, working closely with diverse commercial leaders in Europe, the Middle East, Africa, and Asia Pacific on global strategies.

Mr. Passanante built and refined his hospitality sales and marketing expertise over three decades, with the vast majority of those years devoted to Hilton in various roles of progressive responsibility. His on-property experience spans multiple property types and geographies, but most memorable was his sales and marketing leadership at the iconic Washington Hilton, known for notable events such as annual dinners of the White House Correspondents Association, the National Prayer Breakfast, and inauguration balls. His regional roles included oversight of the company's largest owned assets, from Honolulu to New York.

Mr. Passanante's greatest professional pride is the people with whom he works, whom he describes as caring, committed to their clients, and always striving to be the very best in the business.

Actively engaged in industry organizations across all segments of travel, Mr. Passanante is currently serving a three-year term on the Professional Convention Management Association Board of Directors and is an active voice on the U.S. Travel Association Meetings Mean Business Coalition.

Please visit http://newsroom.hilton.com/ for more information.

Mr. Passanante can be contacted at +1 703-883-1000 or frank.passanante@hilton.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.