Editorial Board   Guest Author

Mr. Winey

Greg Winey

President, NorthPointe Hospitality Management, LLC

Greg Winey, President of Northpointe Hospitality Management, is passionate about hospitality. He loves to compete and has a simple goal for each of Northpointe's hotel: "Be The Best in the Brand" in each market we serve.

With more than 35 years of hotel experience and 20 years of multi-unit hotel management, Mr. Winey has overseen hotels from 40 to more than 400 rooms with up to 20,000 sq. ft. of meeting space.

Mr. Winey loves to train, teach and mentor. He is an experienced international trainer having worked with the US Navy in the Pacific theatre and Conus sites from the east to west coast of the US.  He has overseen more than 200 hotels in his career and has personally run some of the top hotels in the nation for Promus Hotel Corporation (now Hilton).

As a vice president of operations, Mr. Winey has also overseen the entire operations of the third largest privately held hotel companies in the nation, with more than 8,000 rooms and 5,000 employees. He has been honored on a local and national level for financial, service and product quality results from a variety of hotel chains in the US and has worked with all the major brands including Hilton, Marriott, IHG, Carlson, Hyatt and Starwood Hotels.

Northpointe Hospitality has a robust and growing portfolio that includes the Hilton Garden Inn in Albany, Ga., The Partridge Inn in Augusta, Ga. (Curio Collection by Hilton), Holiday Inn Resort Jekyll Island (Ga.), the Hotel Indigo Mount Pleasant (Sc), the Holiday Inn Express Charleston Medical Area (Sc), Beach House Restaurant, the boutique Beachview Club Hotel on Jekyll Island, the Crowne Plaza in North Augusta, SC. and The Lawrence Hotel in Lawrenceville, Ga (opening 2021).

Please visit https://www.northph.com/ for more information.

Mr. Winey can be contacted at +1 770-362-5335 or gwiney@northph.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.