Editorial Board   Guest Author

Mr. Winey

Greg Winey

President, NorthPointe Hospitality Management, LLC

Greg Winey, President of Northpointe Hospitality Management, is passionate about hospitality. He loves to compete and has a simple goal for each of Northpointe's hotel: "Be The Best in the Brand" in each market we serve.

With more than 35 years of hotel experience and 20 years of multi-unit hotel management, Mr. Winey has overseen hotels from 40 to more than 400 rooms with up to 20,000 sq. ft. of meeting space.

Mr. Winey loves to train, teach and mentor. He is an experienced international trainer having worked with the US Navy in the Pacific theatre and Conus sites from the east to west coast of the US.  He has overseen more than 200 hotels in his career and has personally run some of the top hotels in the nation for Promus Hotel Corporation (now Hilton).

As a vice president of operations, Mr. Winey has also overseen the entire operations of the third largest privately held hotel companies in the nation, with more than 8,000 rooms and 5,000 employees. He has been honored on a local and national level for financial, service and product quality results from a variety of hotel chains in the US and has worked with all the major brands including Hilton, Marriott, IHG, Carlson, Hyatt and Starwood Hotels.

Northpointe Hospitality has a robust and growing portfolio that includes the Hilton Garden Inn in Albany, Ga., The Partridge Inn in Augusta, Ga. (Curio Collection by Hilton), Holiday Inn Resort Jekyll Island (Ga.), the Hotel Indigo Mount Pleasant (Sc), the Holiday Inn Express Charleston Medical Area (Sc), Beach House Restaurant, the boutique Beachview Club Hotel on Jekyll Island, the Crowne Plaza in North Augusta, SC. and The Lawrence Hotel in Lawrenceville, Ga (opening 2021).

Please visit https://www.northph.com/ for more information.

Mr. Winey can be contacted at +1 770-362-5335 or gwiney@northph.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.