Editorial Board   Guest Author

Mr. Chang

Jack Chang

Chief Technology Officer, Towne Park

Jack Chang leads Towne Park's Center for Technology & innovation and is responsible for helping to drive innovation, create demand and leverage the most advanced technology to deliver the right solutions for our clients and the best experience for our people and consumers. He directs the planning and implementation of enterprise IT and technology initiatives that result in the successful delivery of quality, reliable, scalable and cost-effective technology solutions.

With more than 30 years of executive leadership experience in the IT and technology industries, Mr. Chang has a proven track record of innovation and delivering transformative technologies, products, and services to achieve business goals in B2B and B2C markets. Prior to joining Towne Park, Mr. Chang was the Chief Technology and Product Officer for Transdev North America, a $1.5B transportation business unit of a global transportation company. Mr. Chang helped transform the company to become technology-centric and engineered product strategies to create differentiation through a focus on customer and associate experiences. Among many innovations, he built an e-commerce platform to connect riders and drivers in public transit, ride hailing services, taxis, airport ride sharing shuttles, electric vehicles and autonomous vehicles across multiple markets. Previously, he held numerous entrepreneurial and leadership roles, including CEO of Silicon Valley technology start-ups in television streaming and cloud-based communications technology.

Mr. Chang holds a Master's of Science from Stanford University and a Bachelor's of Science Cum Laude from the University of California at Berkeley. Mr. Chang is fluent in Mandarin and has a history of driving first-of-its-kind innovations.

Please visit http://www.townepark.com for more information.

Mr. Chang can be contacted at +1 800-291-6111 or jchang@townepark.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.