Editorial Board   Guest Author

Mr. Chang

Jack Chang

Chief Technology Officer, Towne Park

Jack Chang leads Towne Park's Center for Technology & innovation and is responsible for helping to drive innovation, create demand and leverage the most advanced technology to deliver the right solutions for our clients and the best experience for our people and consumers. He directs the planning and implementation of enterprise IT and technology initiatives that result in the successful delivery of quality, reliable, scalable and cost-effective technology solutions.

With more than 30 years of executive leadership experience in the IT and technology industries, Mr. Chang has a proven track record of innovation and delivering transformative technologies, products, and services to achieve business goals in B2B and B2C markets. Prior to joining Towne Park, Mr. Chang was the Chief Technology and Product Officer for Transdev North America, a $1.5B transportation business unit of a global transportation company. Mr. Chang helped transform the company to become technology-centric and engineered product strategies to create differentiation through a focus on customer and associate experiences. Among many innovations, he built an e-commerce platform to connect riders and drivers in public transit, ride hailing services, taxis, airport ride sharing shuttles, electric vehicles and autonomous vehicles across multiple markets. Previously, he held numerous entrepreneurial and leadership roles, including CEO of Silicon Valley technology start-ups in television streaming and cloud-based communications technology.

Mr. Chang holds a Master's of Science from Stanford University and a Bachelor's of Science Cum Laude from the University of California at Berkeley. Mr. Chang is fluent in Mandarin and has a history of driving first-of-its-kind innovations.

Please visit http://www.townepark.com for more information.

Mr. Chang can be contacted at +1 800-291-6111 or jchang@townepark.com

Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.