Editorial Board   Guest Author

Mr. Beley

Jim Beley

General Manager, The Umstead Hotel & Spa

Hospitality veteran Jim Beley brings more than 40 years of luxury hotel and restaurant management to his role as General Manager of The Umstead Hotel & Spa, North Carolina's premier AAA Five Diamond and Forbes Five Star-rated hotel property.

A dynamic leader, Mr. Beley directs day-to-day operations at the 150-room hotel and its signature amenities, serving as a valuable asset in elevating the guest experience. His distinctive approach to the hospitality industry is reflected in The Umstead's "Vision and Values," which he spearheaded to emphasize respect, personal and professional growth, and happiness in the workplace, ultimately outlining how these qualities translate into superior guest service.

In 2011, Mr. Beley received the prestigious Lodging Operator of the Year award from the North Carolina Restaurant and Lodging Association, and under his leadership, The Umstead has been named one of the Best Places to Work by the Triangle Business Journal.

Prior to joining The Umstead in January 2009, Mr. Beley served 17 years on management teams at AAA Five Diamond-rated luxury hotels, including his most recent role overseeing resort operations as General Manager of The Inn at Palmetto Bluff Resort in Bluffton, South Carolina.

Mr. Beley is also the former Director of Lodging Operations and Resort General Manager of The American Club and the Inn on Woodlake, sister properties owned by the Kohler Company in Kohler, Wisconsin.

From 1984 to 1996, Mr. Beley held various positions in management and food and beverage with the esteemed Ritz-Carlton Hotel Company at properties located in Laguna Niguel, California, Naples, Florida, Atlanta, Georgia, and Boston, Massachusetts. He ended his tenure with the highly regarded company as General Manager of The Ritz-Carlton in Philadelphia, Pennsylvania, from 1991 to 1996.

Mr. Beley received his Bachelor of Science degree in Hotel Administration from Florida International University and an Associate Degree of Occupational Science from the prestigious Culinary Institute of America. During his tenure with The Ritz-Carlton Philadelphia in 1992, the Company was recognized with a Malcolm Baldridge National Quality Award for service, an accolade given annually to U.S. organizations that exemplify excellence in innovation and performance.

A native of New York State, Mr. Beley now calls Raleigh home with his wife and four children. He serves on the board of the Greater Raleigh Chamber of Commerce, the advisory board of North Carolina State's Poole College of Management, and is an active member of the United States Golf Association.

Please visit http://www.theumstead.com for more information.

Mr. Beley can be contacted at +1 919-447-4001 or jim.beley@theumstead.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.