Editorial Board   

Mr. Johnston

Hale Johnston

Senior Vice President, Regional Manager, EMPLOYERS

T. Hale Johnston has held executive and senior executive positions for over 15 years within the specialized field of workers' compensation. Currently, Mr. Johnston has been Senior Vice President, Regional Manager, Western Region since July 2010; prior to that he served as Senior Vice President, Regional Manager, Pacific Region since April 2006. He is responsible for management, profit and growth of traditional market business in the Western Region. Prior to joining EMPLOYERS®, Mr. Johnston was Vice President of Meadowbrook Insurance Group from December 2002 to November 2005 and President and Chief Operating Officer of Dodson Group from March 2001 to December 2002. Mr. Johnston is chairman of the Board of Directors of the California Workers' Compensation Institute, a private, nonprofit association working to improve California workers' compensation through research, information, education and representation. Mr. Johnston previously served as chairman of the Board of Directors for 2009 and was re-elected to the 2010 Board at the Institute's annual meeting in San Francisco. Based in Oakland, Calif., the Institute's primary function is to provide data, analyses and practical expertise on issues and trends affecting California workers' compensation, assist members in assessing their own operations, and to analyze key issues of interest to the workers' compensation community and public policymakers. CWCI's Board of Directors is comprised of 15 representatives from CWCI member insurers including Liberty Mutual Group, The Hartford Insurance Group and Chartis Insurance, among others. The Board meets quarterly and is responsible for the direction of the Institute's activities and educational efforts. Mr. Johnston holds B.A. degrees from William Jewell College in Liberty, Missouri.

Mr. Johnston can be contacted at to come or tocome

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.