Editorial Board Guest Author

Johan Creytens
Owner & General Manager, Hotel Heritage, a Relais & Chateaux Property
Johan Creytens is the General Manager and Owner of the boutique luxury Hotel Heritage, a Relais & Chateaux property located in the heart of the charming city of Bruges, in Belgium. Mr. Creytens and his wife, Isabelle, purchased the hotel in 1992, and renovated the historic 1800's mansion into the award winning 24-room hotel it is today. Mr. Creytens studied Architectural design with many years of experience as a project manager of Hotel projects. His skills were further fine-tuned with several marketing and management courses. He still wanted more and finally made his own hotel project. It became a state of the art renovation of a beautiful mansion house in Bruges into a boutique hotel. His hotel management skills were updated at the Cornell University with a post-graduate degree in Hotel Marketing.Mr. Creytens can be contacted at 325-044-4444 or johan.creytens@hotel-heritage.com
Author's Articles

- Why Concierges Are Essential to the Guest Experience
- By Johan Creytens, Owner & General Manager, Hotel Heritage, a Relais & Chateaux Property

- Avoiding Rate Price Wars and Keeping the Rack Rate High
- By Johan Creytens, Owner & General Manager, Hotel Heritage, a Relais & Chateaux Property