Editorial Board   Guest Author

Mr. Gregerman

Alan S. Gregerman

President & Chief Innovation Officer, Venture Works, Inc.

Dr. Alan S. Gregerman is President and Chief Innovation Officer of VENTURE WORKS Inc., a consulting firm based in the Washington, D.C. area that helps leading companies and organizations to develop winning strategies and create successful new products, services, ventures, customer experiences, and ways of doing business. His customers are a wide range of Fortune 500 corporations, growing firms, start-ups and nonprofits including Discovery Communications, Marriott International, Johnson & Johnson, Verizon, Lockheed Martin, L-3, Raytheon, Omnicom, ICF International, the International Finance Corporation, Ritz-Carlton, CGI, Children's National Medical Center, and the National Civil Rights Museum. Mr. Gregerman is an internationally-respected expert on strategy, innovation, customer service, and unlocking the talent in people at all levels of organizations. In the past 20 years he has helped more than 300 teams and organizations to create important innovations—with a 90% success rate. He is also an award-winning teacher, author, and keynote speaker who has been called “one of the most original thinkers in business today” and “the Robin Williams of business consulting.” His first book, Lessons from the Sandbox, provided a powerful formula for business success based on the magic of childhood. His newest book, Surrounded by Geniuses—winner of the Axiom Award as one of the best leadership books of 2008—shows companies and organizations how to unlock compelling value by finding powerful insight in their own people and the world around them. Before starting VENTURE WORKS Mr. Gregerman was Director of Entrepreneurial Services for a national consulting firm, Special Assistant for Operations at the U.S. Department of Commerce and the first Visiting Scholar in Entrepreneurship and Innovation at the Library of Congress. He has also worked as a mapmaker, subway mechanic, and hotel housekeeper. Mr. Gregerman earned his B.A. in geography, magna cum laude, from Northwestern University, and his M.A. in economic geography and Ph.D. in urban and technological planning, with highest honors, from the University of Michigan in Ann Arbor. In his free time, he is founder and President of Passion for Learning, Inc., where he is involved in efforts to build innovative partnerships between the business community and low-income schools to make curriculum come alive for at-risk children. Mr. Gregerman is also an active member of Leadership Greater Washington, serves on the boards of the Primary Care Coalition and the Promise of Good Sports, and is math and writing tutor in the public schools.

Mr. Gregerman can be contacted at 301-585-1600 or innovate@venture-works.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.