Editorial Board   Guest Author

Mr. Sanford

Kevin Sanford

Director of Sales & Marketing, Island Hotel Newport Beach

Kevin Sanford is the director of sales and marketing for Island Hotel Newport Beach, an AAA Five Diamond property set amidst five lush acres in the heart of Newport Center. In his current position, he oversees all aspects of marketing and related activities for the 295-room hotel - which features a 4,000-square-foot spa; a 3,000-square-foot pool; two award-winning restaurants; a fitness center; two outdoor lighted tennis courts; and over 30,000 square feet of state-of-the-art meeting space. Mr. Sanford's specific duties include strategic development and implementation of all branding programs, annual marketing plans and market research, as well as overseeing print collateral and electronic marketing materials and website development. In addition, he leads and directs conference services, as well as the group, transient and catering sales teams, focusing on marketing and positioning Island as a premier luxury business travel hotel. Reaffirming its reputation as one of the region's top luxury hotels for corporate travelers, Island recently completed an extensive renovation, which included the refurbishment of 20,000 square feet of meeting space, as well as significant upgrades to its meeting technology. With more than 20 years of hospitality industry experience, Mr. Sanford's specific expertise includes contracting, negotiations, problem-solving, team-building, customer loyalty/retention, and planning and executing strategies and tactics. Previously the national director of sales for the Long Beach Area Convention & Visitors Bureau, he also has extensive experience in the luxury hotel arena - with specific expertise in luxury group meetings and events -- and was with The St. Regis Resort, Monarch Beach in Dana Point, Calif. for six years, climbing the ranks from sales manager to director of sales. Prior to that, he was with Westin South Coast Plaza in Costa Mesa, Calif. for eight years, where he started as business transient sales manager and worked his way up to national sales manager.

Mr. Sanford can be contacted at 866-554-4620 or ksanford@theislandhotel.com

Coming up in October 2019...

Revenue Management: Focus On Profit

Revenue Management is still a relatively new profession within hotel operations and as such, it continues to evolve. One significant trend in this area is a shift away from using revenue as the foundation to generate key performance indicators (KPIs) and to instead place the emphasis on profit. Traditionally, revenue managers have relied on total revenue per available room (TrevPAR) and revenue per available room (RevPAR) as the basis of their KPIs. Now, some revenue managers are using gross operating profit per available room (GOPPAR) as their primary KPI. This puts profit at the center of revenue management strategy, and managers are increasingly searching for new ways to increase the profitability of their hotels. Return on Investment is the objective of any hotel investment, so it is only logical that profitability and ROI will be emphasized going forward. Another trend is an expanded focus on direct hotel bookings. Revenue managers know that one way to increase profitability is to steer guests away from online travel agencies (OTAs) and book directly with the hotel. This tactic also reinforces brand identity and loyalty, and encourages repeat business. In addition, it provides a valuable platform to market the hotel directly to the customer, and to upsell room upgrades or other services to them. Another trend for revenue managers involves automation in their software programs. Revenue management systems with automation are far more desirable than those without it. Automating data entry and logistics increases efficiency, allowing managers to spend more time on formulating strategy. As a bonus, an automated system helps with aggregating and interpreting data. The October issue of the Hotel Business Review will address these developments and document how some leading hotels are executing their revenue management strategies.