Editorial Board   Guest Author

Mr. Feeney

Paul Feeney

Managing Director, Sanford Rose Associates - Wayne

Paul Feeney is currently the Managing Director of Sanford Rose Associates - Wayne, an Executive Search Firm located in Northern New Jersey. Sanford Rose Associates was founded in 1959, is a full-service executive search organization conducting retained and contingency searches through a network of 70+ offices worldwide devotes its practice to all areas of finance, accounting, general management, operations, technology, management consulting and project management for national and international searches. Mr. Feeney has over 25 years of executive search management and corporate recruiting experience while working in New York, London and Prague. Mr. Feeney resided in London and Prague for over 10 years working as an Executive Search Manager for Hays Plc and Nicholson International, where he specialized in financial management searches for positions based throughout Europe. In 1994, he then transferred to Prague with Nicholson International for three years where he was a Senior Recruiter for management positions in finance, technology, sales, marketing and general management for Central Europe, Slovenia and Russia. Mr. Feeney's last year in Prague was with PA Consulting Group where he was Manager for their Central European Human Resources Practice. While there he managed the implementation the divisions of executive search, assessment/psychometric testing centers and management training and development courses for the Czech Republic, Slovakia, Poland and Hungary. Before returning to the USA, he decided to take some time off and traveled around the world for 20 months throughout Europe, Australia, New Zealand, Asia and the Middle East. Upon returning to the New York area, Mr. Feeney was a Corporate Recruiter at Merrill Lynch within their institutional sales, trading and operations for their US markets. Mr. Feeney graduated from the University of Maryland, College Park in 1988 with a Bachelor of Science degree in Finance.

Please visit http://www.sanfordrose.com/wayne for more information.

Mr. Feeney can be contacted at 201-962-2122 or pfeeney@sanfordrose.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.