Editorial Board   Guest Author

Mr. O'Donohoe

David O'Donohoe

Senior Vice President, Global Supplier Sales & Operations, StarCite

With more than 20 years of experience in the Hospitality and Meetings Industry, David O'Donohoe ensures supplier success in StarCite's meetings marketplace. Mr. O'Donohoe leads the Global Supplier Market business unit and Corporate Sales for the Asia and Pacific Region. He is responsible for the continued growth of a greatly expanded global meetings marketplace that links buyers with more than 60,000 hotel properties and meeting suppliers in every key market around the world. Previously, Mr. O'Donohoe headed up Supplier Sales and Strategic Alliances for StarCite. Prior to StarCite, Mr. O'Donohoe was with the Regus Group as Director of Sales, The Americas, for meeting room and videoconferencing products. During his tenure there, meeting room revenue grew three-fold in North America over a two year period. Before coming to Regus he was Director of Group Sales with Millennium Hotels and Resorts for the North American Global Sales Offices. Mr. O'Donohoe held several sales and marketing positions with Sheraton, Westin and St. Regis brands for Starwood Hotels and Resorts and with Omni Hotels. Mr. O'Donohoe's areas of expertise include hotel and travel-related business integration, online meetings management tools, and marketing strategies for the supplier marketplace. He has spoken at numerous industry events worldwide including HEDNA, HSMAI and the Global Business Travel Association. In his speaking engagements, he has addressed topics such as how to stand out in a crowded marketplace for group business, the post-recession environment for suppliers and how to compete most effectively, how hoteliers can secure their market share and grow their group bookings, and group lead management solutions for brands and chains Mr. O'Donohoe began his sales career as an Account Executive with Dean Witter Reynolds in New York. He holds a Bachelor of Arts degree in Economics from the University of Maryland, College Park.

Mr. O'Donohoe can be contacted at

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.