Editorial Board   

Mr. O'Donohoe

David O'Donohoe

Senior Vice President, Global Supplier Sales & Operations, StarCite

With more than 20 years of experience in the Hospitality and Meetings Industry, David O'Donohoe ensures supplier success in StarCite's meetings marketplace.

Mr. O'Donohoe leads the Global Supplier Market business unit and Corporate Sales for the Asia and Pacific Region. He is responsible for the continued growth of a greatly expanded global meetings marketplace that links buyers with more than 60,000 hotel properties and meeting suppliers in every key market around the world.

Previously, Mr. O'Donohoe headed up Supplier Sales and Strategic Alliances for StarCite. Prior to StarCite, Mr. O'Donohoe was with the Regus Group as Director of Sales, The Americas, for meeting room and videoconferencing products. During his tenure there, meeting room revenue grew three-fold in North America over a two year period. Before coming to Regus he was Director of Group Sales with Millennium Hotels and Resorts for the North American Global Sales Offices.

Mr. O'Donohoe held several sales and marketing positions with Sheraton, Westin and St. Regis brands for Starwood Hotels and Resorts and with Omni Hotels.

Mr. O'Donohoe's areas of expertise include hotel and travel-related business integration, online meetings management tools, and marketing strategies for the supplier marketplace. He has spoken at numerous industry events worldwide including HEDNA, HSMAI and the Global Business Travel Association. In his speaking engagements, he has addressed topics such as how to stand out in a crowded marketplace for group business, the post-recession environment for suppliers and how to compete most effectively, how hoteliers can secure their market share and grow their group bookings, and group lead management solutions for brands and chains.

Mr. O'Donohoe began his sales career as an Account Executive with Dean Witter Reynolds in New York. He holds a Bachelor of Arts degree in Economics from the University of Maryland, College Park.

Please visit http://www.starcite.com for more information.

Mr. O'Donohoe can be contacted at +1 866-987-8192 or david.odonohoe@lanyon.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.