Editorial Board   

Ms. Glover

Leslie Glover

Owner & CEO, Aspen Spa Management

Ms. Leslie Glover is the owner and chief executive officer of Aspen Spa Management, an international spa consulting company specializing in delivering turn key spa solutions for spa developments worldwide. Aspen Spa Management, with over fifty years of international spa experience, is one of the oldest spa consulting companies and is considered the most objective spa consulting company in the world. Created in 1961 by one of the most recognized spa experts, Raoul Andrews-Sudre, Aspen Spa Management has a deep understanding and knowledge of the spa, wellness and hospitality industries. Highly recognized in the spa and hospitality fields, Aspen Spa Management provides international expertise and state-of-the-art services to spas that redefine the standards of the industry. Ms. Glover was raised in Santa Barbara, California and has always been passionate about the spa and wellness industries. She began her professional spa career with Aspen Spa Management as an apprentice to Mr. Andrews-Sudre, learning the fundamental aspects of spa consulting with a focus on the technical side of spa operations. She spent two years working as an international trainer for Aspen Spa Management helping hire and train staff for project openings around the world. She then became involved in the design department where she was able to apply her design skills to assist in conceptualization, menu creation, space planning, architectural and engineering specifications, equipment and product sourcing. Moving into management in 2006, Ms. Glover was promoted to Vice President and in 2007, she became the owner and CEO with Mr. Andrews-Sudre assuming the role of Senior Advisor. Ms. Glover has participated in the creation of many spa projects around the globe; ranging from large destination, resort, hotel, medical and club spas in the Americas, Africa, Asia, Europe and the Middle East. As one of the youngest CEO's in the spa industry, with over twelve years of “hands on” experience, she brings a youthful, dynamic, “think outside of the box” perspective to the industry at large. Ms. Glover is one of the few individuals in the spa industry who has international expertise in all facets of spa development and represents and embodies the image of the spa industry. Because she began her career in the spa industry and did not cross over from the fitness industry, she has an authentic understanding of the international spa and wellness industry. Ms. Glover travels the world frequently and speaks regularly at many of the top level international trade shows and professional spa conferences. She is a frequent contributor to various media outlets and industry publications; writing articles and offering her expertise in the spa and wellness arena. Ms. Glover brings a holistic vision to the spa industry and has the unique ability to balance cultural

Ms. Glover can be contacted at 954-229-8353 or leslie@aspenspamanagement.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.