Editorial Board   Guest Author

Mr. Callaghan

Chad Callaghan

Principal, Premises Liability Consultants

Chad Callaghan is the Principal for Premises Liability Consultants, a sole proprietorship that provides consulting services and litigation support to commercial facilities and law firms. He also serves as the Safety & Security Consultant to the American Hotel & Lodging Association. He is formerly the Vice-President of Global Safety & Security - Americas for Marriott International, having had responsibility for the safety and security for all Marriott businesses and brands in the U.S., Latin America and the Caribbean. He has served the loss prevention profession for 37 years and Marriott International for 35 years. Mr. Callaghan currently serves on the Board of Directors for ASIS International and is a member of the Council on Litigation Management and the CSO Roundtable. He was recently named to the Henley-Putnam University Strategic Security & Protection Management Program's Advisory Board. In the past, he has served as the Chair of the Lodging Sector for the Department of Homeland Security Commercial Facilities Coordinating Council, Co-Chair of the ASIS Guidelines and Standards Commission, Chairman of the American Hotel & Lodging Association Loss Prevention Committee and the Security Planning Councils for the Atlanta and Salt Lake Olympic Games. Mr. Callaghan has been a Certified Protection Professional (CPP) since 1984, a Certified Lodging Security Director (CLSD) since 1999, and attained the Certified Security Consultant (CSC) designation in 2006. In 2001, Mr. Callaghan received the Raymond C. Ellis Award for Outstanding Contributions to the Hospitality Industry and, in 2002, received the Presidential Award of Merit, both from ASIS International. In 2007, he was recognized as one of the “Top 25 Most Influential People in the Security Industry” by Security Magazine. In 2008, Mr. Callaghan was awarded the “Lifetime Achievement Award” from Hospitality Lawyer.com. Mr. Callaghan has authored several articles on safety and security in the lodging industry and contributed to the reference book Security Business Practices. Additionally, he currently serves on the Editorial Advisory Board for Corporate Security and Hospitality Law publications. He has been a guest lecturer at the University of Houston, Cornell University, Georgia State University and Delaware State University. A native of Atlanta, Georgia, Mr. Callaghan received a BA degree in Communications from the University of South Florida in 1974 and did graduate work at Georgia State University. He has a wife and two sons and resides in Atlanta, Ga.

Mr. Callaghan can be contacted at 301-380-6894 or chad.callaghan@marriott.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.