Editorial Board   Guest Author

Mr. Manetti

Maurizio Manetti

Director of Risk Management, Swissotel Chicago

Maurizio Manetti is the Director of Risk Management for Swissotel Chicago. Since August 2010, Mr. Manetti has been in charge of the hotel's safety and security. His main responsibilities include establishing policies and procedures for the protection of the staff, guests, proprietary information, and physical assets. Furthermore, he develops and executes the hotel's crisis management program. This includes the deployment of state-of-the-art technology solutions and innovated security management techniques to safeguard all assets. As a result of his career experiences, Mr. Manetti is trained and skilled in high-risk, high-priority situations. Before college, Mr. Manetti joined Italy's Navy and served in the Navy Special Forces for two years advancing to Sailor 1st Class. After his time in the military, Mr. Manetti set his goals high and earned a Bachelors of Science Degree in both Engineering and Law/Criminal Justice from the University of Florence and University of Rome, respectively. Even more, he is a polyglot; his fluent languages include: English, Italian, Spanish and French. His education and military training provided a core foundation for his profession. Mr. Manetti has had an illustrious career in Italy and the United States. In Italy, Mr. Manetti was a Police Captain/Commander for the Italy State Police in Rome/Florence Italy. He oversaw the security for Florence International Airport, major sporting venues and led investigations among other things. Moreover, he specializes in organized crime, terrorism and drug enforcement. Since moving to the United States, Mr. Manetti has held several positions in risk management such as College Football Hall of Fame, Prada U.S.A and Sofitel Chicago. In addition to his many successes, he also serves as a member of the FBI Infragard, ASIS International, and the Chicago Special Agents Association among others. Mr. Manetti brings a wealth of knowledge and experience to Swissotel Chicago.

Mr. Manetti can be contacted at 312-268-8110 or maurizio.manetti@swissotel.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.