Editorial Board   Guest Author

Mr. van Santen

Riko van Santen

Vice President Electronic Distribution, Louvre Hotels Group

Riko van Santen graduated with an honours degree in Hospitality Management from Middlesex University, London, and also holds a degree in Japanese business studies and various software administration qualifications. Following experience in various rooms division and revenue management functions at luxury properties, Mr. van Santen joined Pegasus Solutions/Utell in 2000 as Group Revenue Manager. In 2003 he was appointed Director of Electronic Distribution and by 2007 V.P. of Electronic Distribution & ICT for the Golden Tulip TOP Hospitality Group. Currently based at Louvre Hotels Group's headquarters in Paris, Mr. van Santen architects the group's distribution and e-commerce across 6 brands, ranging from 1 star to 5 star properties. The group's Central Reservations System Goldres was among the first hotel reservations system worldwide to achieve full NGS Connectivity, Total Pricing and BAR functionalities. Golden Tulip's award winning website was the first hotel brand website to use RSS technology, Mobile-Device distribution, Facebook API, online guest reviews (UGC) and multi lingual Online Distribution Database usage worldwide. Mr. van Santen specializes in delivering evolving competitive hospitality distribution solutions with fast-to-market, cost effective deployment. Experience also includes the RFP, procuring and deployment of 3rd party cloud based systems such as Revenue Management Systems, Rate Trackers, Commission Processing Systems, multi-chain electronic RFP solutions, POS, ERP and Property Management Systems. Property systems consolidated towards “cloud” solutions include mail Server, payroll Server, POS server, PMS server consolidation as well as cross border VOIP and complex IPVPN rollouts internationally. Mr. van Santen lectures at various hotel schools and global industry events on Distribution trends and Revenue Management, and holds seats on: HTNG Board of Directors (current Vice Presidency), HFTP EHTEC Advisory Council, Pegasus Solutions Customer Advisory Board. A Dutch national, Mr. van Santen was born in Tokyo and having lived over 20 years abroad, currently resides in Paris, France with wife Christel and their two sons.

Mr. van Santen can be contacted at 33-1-42.91-4740 or rvansanten@louvre-hotels.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.