Editorial Board Guest Author

Edward Reagoso
General Manager, The Wilshire Grand Hotel
Edward Reagoso is a member of the ownership as well as the General Manager of The Wilshire Grand Hotel - a boutique hotel in West Orange, NJ. The Wilshire Grand Hotel boasts more than twenty thousand square feet of upscale banquet space, a complimentary full breakfast, state of the art WIFI and VOIP. The hotel also serves as home to the Zagat-Rated Primavera Restaurant & Bar, American Yoga Academy, and Jason Craig Entertainment, allowing clients one-stop shopping during their stay. Mr. Reagoso's interpersonal and managing skills were developed early in his career as an assistant manager for Omni Hotels in what was their “Classic” Division in their early years in Minneapolis, Minnesota and Princeton, New Jersey. Having gained invaluable experience of a proficient systems & controls execution, Mr. Reagoso switched gears and went to work Prime Hospitality, knowing they were a sales- driven company that would teach him the sales process. With Mr. Reagoso's next opportunity came the promise of experience in brand change, conversion, and his first chance at multi-unit management including brands such as Sheraton, Courtyard, Holiday Inn, and three boutique projects that led him to Gettysburg, Philadelphia (where he was born & raised) and Wilmington, Delaware. It also presented him the opportunity to meet with hotel customers again and work directly with private owners. From this point until his tenure at The Wilshire Grand Hotel, Mr. Reagoso served as Regional Manager of Operations for Innkeepers Hospitality working with brands such as Residence Inn, Hampton, & Courtyard, and as Regional Vice President for Prime Hospitality with the AmeriSuites and Wellesley brands. Mr. Reagoso decided in 2007 to join the ownership in West Orange, New Jersey and has been building his business enjoying life while breaking records.Please visit http://www.thewilshiregrandhotel.com for more information.
Mr. Reagoso can be contacted at 862-252-8440 or er@thewilshiregrandhotel.com
Author's Articles

- Guest Service: Real Issues Demand Real Plans
- By Edward Reagoso, General Manager, The Wilshire Grand Hotel

- How to Insure Your Team Cares About Your Guests Stays
- By Edward Reagoso, General Manager, The Wilshire Grand Hotel

- Managing in a Crisis During Hurricane Sandy
- By Edward Reagoso, General Manager, The Wilshire Grand Hotel

- How to Win from a Negative Experience “blasted all over the internet”
- By Edward Reagoso, General Manager, The Wilshire Grand Hotel