Editorial Board   Guest Author

Mr. Wood

Christopher Wood

Director of Social Responsibility, The Center for Association Leadership

Christopher Wood currently serves ASAE as the director of social responsibility and ASAE Convene Green Alliance. As director of social responsibility, Mr. Wood, along with iCohere and David Cooperrider, Ph.D., launched ASAE's Social Responsibility Initiative in 2007, followed by the groundbreaking Global Summit on Social Responsibility in April 2008. The first-of-its-kind Global Summit connected more than 800 ASAE stakeholders via face-to-face meetings in Washington, DC and 19 connected locations around the world and online to co-create a social responsibility agenda for the future of the association profession. Mr. Wood recently assumed the leadership of ASAE's newly acquired 1,000-member Convene Green Alliance (CGA). CGA is the premier source for professional networking, online tools and resources, as well as outreach and education about producing green meetings and events in the association industry. Previously, Mr. Wood directed and produced ASAE & The Center's Nation's Capital Distinguished Speakers Series held at the John F. Kennedy Center for the Performing Arts in Washington, DC. For 13 seasons the series hosted presidents, prime ministers, Nobel Laureates, media personalities, entertainers, and other celebrities at the top of their field speaking on current events and their leadership roles. Mr. Wood also held other posts with the Greater Washington Society of Association Executives, ASAE, and The Center for Association Leadership.

Mr. Wood can be contacted at 202-326-9530 or cwood@asaecenter.org

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.