Editorial Board   Guest Author

Mr. Vitale

Richard Vitale

General Manager Food & Beverage, Hotel Monteleone

Richard Vitale serves as general manager of the Carousel Bar and the Criollo Restaurant and Lounge inside the historic Hotel Monteleone in New Orleans. Mr. Vitale received an International Business Management/Finance degree from Western Illinois University and continued his education with James Cook University in Australia and Penn State University's F&B management training program. He is pursuing an F&B master certificate program with Cornell University. Mr. Vitale was most recently director of beverage at Wild Horse Pass Resort and Casino in Phoenix, Arizona. His responsibilities included 8 bars and lounges, a Las Vegas style nightclub, a 1400 seat concert venue and the beverage relationship with two franchise operations, Shula's Steakhouse and Ling and Louie's. He was part of the opening team for Intercontinental Montelucia Resort in Paradise Valley, Arizona, where he served as assistant general manager. While there, Mr. Vitale was responsible for the day to day operations of the resort's featured outlet, specializing in authentic cuisine from southern Spain. Previous to that, Mr. Vitale was restaurant manager at T. Cook's, the upscale dining facility at Royal Palms Resort & Spa in Phoenix. Mr. Vitale also worked as restaurant director at Ross Bridge Golf Resort & Spa in Birmingham, Alabama, and as assistant restaurant manager at The Breakers in Palm Beach Florida, as well as in several capacities at Hyatt Hotels and Resorts in Chicago. Like most dedicated F&B professionals, Mr. Vitale's career began when he worked as a server at Oystercatchers and Armani's, the two high-end specialty restaurants at Grand Hyatt Tampa Bay in Tampa, Florida.

Mr. Vitale can be contacted at 504-523-3341 or rvitale@hotelmontelone.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.