Editorial Board   Guest Author

Mr. Brunetti

Vince Brunetti

Exec. Assistant Manager / F&B Director, Hyatt Regency Waikiki Beach Resort & Spa

Originally from Michigan, the northern suburbs of Detroit, Vince Brunetti's career in the hospitality industry began with the family business. With three family-owned and operated restaurants in the Detroit area, Mr. Brunetti's innate talent and occupational destiny were both preordained. Mr. Brunetti attended the Institute of Hotel & Motel Association, a Michigan State hotel program, and furthered his studies at Rutgers University in New Jersey. Shortly after moving to New Jersey, Mr. Brunetti was tapped by the Trump organization for the Trump Marina Hotel & Casino in Atlantic City, where he held various food and beverage positions during his six year tenure. In 1991, he joined Merv Griffin Resorts Hotel & Casino, where he managed the VIP players clubs as well as two restaurants. In 1995, Mr. Brunetti marked the beginning of his career with Hyatt, accepting a position as Beverage Manager at the Hyatt Regency Bethesda. He transferred to the Hyatt Regency Princeton as Banquet Manager in 1997, and he was promoted to Director of Outlets at the Hyatt Regency Newport Beach in 1999. With measurable successes under his belt, Mr. Brunetti was again promoted in 2002 to Assistant Food & Beverage Director at the Hyatt Regency Orlando Airport. Opportunities took him back to Southern California, where, in 2004, he was promoted to Assistant Food & Beverage Director at the Hyatt Regency Irvine. In 2005, Mr. Brunetti further advanced, becoming Food & Beverage Director at the Hyatt Regency Long Beach. In 2008, Mr. Brunetti gladly accepted the position of Executive Assistant Manager - Food & Beverage Director at the Hyatt Regency Waikiki Beach Resort and Spa. At the 1,229 room resort, Mr. Brunetti oversees all food and beverage operations, including five restaurants and lounges, and a team of 240 employees. From the elegance of a Hawaiian-inspired steakhouse concept at The Colony to the inspired Italian-Asian fusion at Ciao Mein, Mr. Brunetti takes pride in offering an eclectic array of flavorful cuisines paired with authentic hospitality and service. Encouraging innovation and creativity in his team has resulted in inventive new items such as Torched Sushi and house-infused vodkas featuring tropical ingredients. Dedicated to offering an excellent value to guests of the Waikiki resort, Mr. Brunetti has been instrumental in introducing economically-sensitive prix-fixe menus, “Sunset Hour” specials, and customizable and affordable in-room dining offerings. In 2011, Mr. Brunetti oversaw the transformation of Hyatt Regency Waikiki Beach's entire food and beverage program with the introduction of two new restaurants, Shor American Seafood Grill, and Japengo, A Pacific Rim Restaurant and Sushi Bar, as well as a new poolside lounge and bar, Swim, and new Regency Club product.

Mr. Brunetti can be contacted at 808-237-6104 or vincent.brunetti@hyatt.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.