Editorial Board   Guest Author

Mr. Brunetti

Vince Brunetti

Exec. Assistant Manager / F&B Director, Hyatt Regency Waikiki Beach Resort & Spa

Originally from Michigan, the northern suburbs of Detroit, Vince Brunetti's career in the hospitality industry began with the family business. With three family-owned and operated restaurants in the Detroit area, Mr. Brunetti's innate talent and occupational destiny were both preordained. Mr. Brunetti attended the Institute of Hotel & Motel Association, a Michigan State hotel program, and furthered his studies at Rutgers University in New Jersey. Shortly after moving to New Jersey, Mr. Brunetti was tapped by the Trump organization for the Trump Marina Hotel & Casino in Atlantic City, where he held various food and beverage positions during his six year tenure. In 1991, he joined Merv Griffin Resorts Hotel & Casino, where he managed the VIP players clubs as well as two restaurants. In 1995, Mr. Brunetti marked the beginning of his career with Hyatt, accepting a position as Beverage Manager at the Hyatt Regency Bethesda. He transferred to the Hyatt Regency Princeton as Banquet Manager in 1997, and he was promoted to Director of Outlets at the Hyatt Regency Newport Beach in 1999. With measurable successes under his belt, Mr. Brunetti was again promoted in 2002 to Assistant Food & Beverage Director at the Hyatt Regency Orlando Airport. Opportunities took him back to Southern California, where, in 2004, he was promoted to Assistant Food & Beverage Director at the Hyatt Regency Irvine. In 2005, Mr. Brunetti further advanced, becoming Food & Beverage Director at the Hyatt Regency Long Beach. In 2008, Mr. Brunetti gladly accepted the position of Executive Assistant Manager - Food & Beverage Director at the Hyatt Regency Waikiki Beach Resort and Spa. At the 1,229 room resort, Mr. Brunetti oversees all food and beverage operations, including five restaurants and lounges, and a team of 240 employees. From the elegance of a Hawaiian-inspired steakhouse concept at The Colony to the inspired Italian-Asian fusion at Ciao Mein, Mr. Brunetti takes pride in offering an eclectic array of flavorful cuisines paired with authentic hospitality and service. Encouraging innovation and creativity in his team has resulted in inventive new items such as Torched Sushi and house-infused vodkas featuring tropical ingredients. Dedicated to offering an excellent value to guests of the Waikiki resort, Mr. Brunetti has been instrumental in introducing economically-sensitive prix-fixe menus, “Sunset Hour” specials, and customizable and affordable in-room dining offerings. In 2011, Mr. Brunetti oversaw the transformation of Hyatt Regency Waikiki Beach's entire food and beverage program with the introduction of two new restaurants, Shor American Seafood Grill, and Japengo, A Pacific Rim Restaurant and Sushi Bar, as well as a new poolside lounge and bar, Swim, and new Regency Club product.

Mr. Brunetti can be contacted at 808-237-6104 or vincent.brunetti@hyatt.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.