Editorial Board   Guest Author

Mr. Brown

Tim Brown

Chief Executive Officer, Meeting Sites Resource

Tim Brown is Chief Executive Officer of Irvine, California based Meeting Sites Resource. MSR is a global strategic meeting management solutions organization with a 20 year track record of meeting excellence. This includes global hotel sourcing and custom contract negotiations, full service planning, online registration & housing, professional on-site staffing, Strategic Meeting Management (SMM) consulting & workshops and advanced meeting technology. Mr. Brown has spent his entire 35 year career in the meetings, convention and hospitality industries and has been both a planner and supplier. He has been in hotel sales, marketing and management and a business owner for 20 years. Mr. Brown contributes articles to industry trade publications and speaks at many industry events, including Meeting Professionals International (MPI), Professional Conference Management Association (PCMA), Financial & Insurance Conference Planners (FICP) and HSMAI Meet. He also designs and presents custom strategic education for meeting planning and procurement teams. Mr. Brown also consults with hotel sales and service teams on a multitude of Strategic Meetings Management (SMM) and customer service topics. Additionally, he and the MSR team conduct an annual meeting planner and hotelier Partners Forum to discuss industry issues, trends, challenges and solutions. The MSR Partners Forum is going on its 8th year. Mr. Brown has served on many Hotel and CVB Advisory Boards, has been President of two different MPI chapters. During his MPI OC Chapter year, he launched a Professional Meeting Management Certification Program at Cal State University of Fullerton, where the curriculum is in its 17th successful year. He also served on MPI's International Board of Directors and is a former Supplier of the Year. MSR is a recognition recipient of Meeting Professionals International's Golden Paragon Award, MPI's highest recognition for meeting excellence. Mr. Brown is a graduate of San Diego State University (SDSU) where he received his Bachelor of Science degree majoring in Marketing with a minor in Management.

Mr. Brown can be contacted at 949-250-7483 or tbrown@meetingsites.net

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.