Editorial Board   Guest Author

Mr. Hassan

Nur Hassan

Director of Information Technology, Four Seasons Hotel Los Angeles at Beverly Hills

Nur Hassan has served as the director of information technology at Four Seasons Hotel Los Angeles at Beverly Hills for the past four years. At the age of eighteen, Mr. Hussan left his home in Pakistan to pursue a degree in Engineering at Arizona State University. This education trained him to be a problem-solver, which he notes is a key asset when working with technology. Since then, he has garnered his expertise in hotel technology, while working at several luxury hotels. Driven by the excitement of a challenge, Mr. Hussan dedicates himself to the un-relinquishing pursuit of extraordinary developments within the arena of technology in order to take Four Seasons to the next level. With over 11 years of experience in various systems applications and business process development, accompanied by a broad knowledge of technologies and development tools, Mr. Hussan has offered Four Seasons multiple advancements that continuously elevate the hotel to the next level in terms of technological and overall innovation. Mr. Hussan's most notable contributions to the hotel include mobile applications, strategy development, package selection, enterprise re-engineering, system implementation, security and controls, as well as testing and support. He has created numerous policies and procedures to ensure information systems reliability and accessibility as well as programs designed specifically to prevent and defend against unauthorized access to systems, networks, and data. In 2011, Mr. Hussan received the prestigious award of Manager of the Quarter. Since his arrival at the Four Seasons in 2008, Mr. Hussan has helped to solidify the position of Four Seasons Los Angeles as a leader in hotel technology, innovation, and customer service. His contributions are as endless as his determination to surpass the expectations of the company and of the hotel's treasured guests. Guest-technology has always been a fascination of his and now this fascination has translated into incomparable success for the hotel, especially with the implementation of his idea to install iPad2 devices with ICE technology in all 285 guestrooms and suites, keeping us ahead of the competition. Mr. Hussan can be contacted at 310-273-2222 or at nur.hassan@fourseasons.com

Mr. Hassan can be contacted at 310-273-2222 or nur.hassan@fourseasons.com

Coming up in November 2019...

Architecture & Design: Biophilic Design

The hospitality industry is constantly evolving to meet and exceed guest expectations. As a result, hotels are always on the lookout for new ways to improve the guest experience, and architecture and design is an essential part of this equation. Bold design is often the most effective way to make an exceptional first impression - an impression guests use to distinguish between brands. One design trend that is being embraced worldwide has become known as “Biophilic Design.” Biophilic design is based on the concept of biophilia, which is the theory that human beings have an innate tendency to seek out nature, natural elements, and natural forms. Biophilic design is more than hotels simply adding a surplus of plants; it involves incorporating specific design elements into a hotel in order to imbue it with a sense of wellness and well-being. Some of those elements include exposure to natural lighting; views of nature and rooms with a view; natural architectural patterns; salvaged or reclaimed woods of all types; reclaimed metals; sustainably sourced stone; living green walls and vertical gardens; and direct and indirect exposure to nature. Hotels that have incorporated biophilic design into their properties are reaping the benefits associated with this trend including reduced stress responses, better air quality, lower energy costs, and more positive guest reviews. Biophilic design has also been shown to improve guest moods and to satisfy consumer demand for environmental responsibility. Savvy hotel owners and managers are aware that nature-inspired elements enhance their guests' comfort and well-being, which is why this trend is becoming so prevalent. Biophilic design is just one topic in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.