Editorial Board   Guest Author

Mr. Hassan

Nur Hassan

Director of Information Technology, Four Seasons Hotel Los Angeles at Beverly Hills

Nur Hassan has served as the director of information technology at Four Seasons Hotel Los Angeles at Beverly Hills for the past four years. At the age of eighteen, Mr. Hussan left his home in Pakistan to pursue a degree in Engineering at Arizona State University. This education trained him to be a problem-solver, which he notes is a key asset when working with technology. Since then, he has garnered his expertise in hotel technology, while working at several luxury hotels. Driven by the excitement of a challenge, Mr. Hussan dedicates himself to the un-relinquishing pursuit of extraordinary developments within the arena of technology in order to take Four Seasons to the next level. With over 11 years of experience in various systems applications and business process development, accompanied by a broad knowledge of technologies and development tools, Mr. Hussan has offered Four Seasons multiple advancements that continuously elevate the hotel to the next level in terms of technological and overall innovation. Mr. Hussan's most notable contributions to the hotel include mobile applications, strategy development, package selection, enterprise re-engineering, system implementation, security and controls, as well as testing and support. He has created numerous policies and procedures to ensure information systems reliability and accessibility as well as programs designed specifically to prevent and defend against unauthorized access to systems, networks, and data. In 2011, Mr. Hussan received the prestigious award of Manager of the Quarter. Since his arrival at the Four Seasons in 2008, Mr. Hussan has helped to solidify the position of Four Seasons Los Angeles as a leader in hotel technology, innovation, and customer service. His contributions are as endless as his determination to surpass the expectations of the company and of the hotel's treasured guests. Guest-technology has always been a fascination of his and now this fascination has translated into incomparable success for the hotel, especially with the implementation of his idea to install iPad2 devices with ICE technology in all 285 guestrooms and suites, keeping us ahead of the competition. Mr. Hussan can be contacted at 310-273-2222 or at nur.hassan@fourseasons.com

Mr. Hassan can be contacted at 310-273-2222 or nur.hassan@fourseasons.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.