Editorial Board   Guest Author

Mr. Galusha

Shannon Galusha

Culinary Director, Columbia Hospitality

Shannon Galusha, Culinary Director of Columbia Hospitality leads the way in directing and mentoring the culinary teams at Columbia's award-winning boutique hotels, conference centers and distinctive venues. From the iconic Salish Lodge & Spa in Snoqualmie, Washington to the Rainbow Ranch Lodge on the Gallatin River in Big Sky, Montana, and the Kenwood Inn and Spa in Kenwood, California, Mr. Galusha incorporates his invaluable 14 years of expertise into the unique branding of each property. Mr. Galusha's impressive background includes work with The French Laundry in California's Napa Valley, Rue Balzac in Paris, as well as Campagne in Seattle. He delighted the Seattle culinary community with his work as chef/owner at Veil in Seattle's Queen Anne neighborhood. Mr. Galusha formerly managed the direction of the highly acclaimed Bastille Restaurant in Ballard, as well as its Mexican offspring, Poquitos on Capitol Hill. Most recently, Mr. Galusha was the culinary director of Classic Concept Group, where he launched unique dining concepts including Cal's Classic American Kitchen in Seattle's booming South Lake Union neighborhood. Born and raised in the Seattle area, Mr. Galusha currently resides in Snoqualmie, Washington with his wife and two children. Whenever not in the kitchen, Mr. Galusha can be found exploring the Northwest and spending time with his family.

Mr. Galusha can be contacted at 206-239-1800 or info@columbiahospitality.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.