Editorial Board   

Mr. Unwin

Tim Unwin

EVP Hospitality Solutions, RateGain

Tim Unwin is Executive Vice President - Hospitality Solutions for RateGain, where he directs the planning and delivery of new products and develops RateGain's global partnerships with other service providers in the hospitality technology space. RateGain is a leader in hospitality technology solutions for seamless electronic distribution, revenue management decision support and brand engagement helping customers around the world to streamline their operations and sales. Using his more than 20 years' experience in hospitality technology, Mr. Unwin works closely with customers to build and refine enterprise solutions for distribution, market intelligence and decision-support. He also contributes to RateGain's thought leadership in travel technology and is involved with a number of industry organisations including HSMAI, HTNG and HEDNA where he is a contributor to the Connectivity Working Group. Prior to joining RateGain, Mr. Unwin served as Senior Vice President - Product Strategy for Pegasus Solutions where he directed product planning and development for the company's entire portfolio of services including central reservation systems, electronic distribution, hotel representation, web services, commission processing and business intelligence. Earlier in his Pegasus career, which spanned 14 years, he held positions in sales, account management and service support and was responsible for establishing the European-based support and account management function for Anasazi which was acquired by Pegasus in 2001. Prior to Anasazi, Mr. Unwin worked in technical support and software engineering roles with Forte Hotels, Jaguar Cars and the UK Department of Transport. He graduated with a Bachelor of Science in Psychology from the University of Wales, and is currently based in the UK.

Mr. Unwin can be contacted at +44 (0) 2033719113 (India) or tim.unwin@rategain.com

Coming up in September 2019...

Hotel Group Meetings: Uncommon Destinations

The last few years have been good to the Hotel Group Meetings industry and that trend is expected to continue into 2019. Planners are brimming with confidence due to an expanding economy and increased job creation, which typically results in a boost in corporate meetings. Given this promising outlook, planners are trying to outdo themselves to satisfy the high expectations of their clients. One notable trend is to integrate unusual settings into the meeting experience, hosting groups at local zoos, aquariums, museums, event centers, or other outdoor facilities. The goal is to embrace uncommon destinations, rather than a typical hotel conference room, so that meetings can be memorable, unique and stimulating. This is also part of another trend which is to support all things local - from hosting events at landmark city venues; to catering through local restaurants, food trucks and microbreweries; to hosting off-site excursions like agri-tours, athletic events or scenic 5k routes. However, though the setting might be spectacular, there are still some bedrock components that must be provided to ensure a successful meeting. Free, high-speed Wi-Fi is still one of the most requested services. Planners have to make sure that a comprehensive communication infrastructure is in place so clients can easily connect - and stay connected - to the network throughout the entire meeting experience. Also, technology tools can be used to streamline the booking, registration, and check-in process, and Radio Frequency Identification (RFID) materials can be utilized to ensure seamless access to conference events. There are also numerous software tools that encourage audience participation, as well as integrating polls, Q&A, surveys and games into speakers' presentations. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.