Editorial Board   

Mr. Unwin

Tim Unwin

EVP Hospitality Solutions, RateGain

Tim Unwin is Executive Vice President - Hospitality Solutions for RateGain, where he directs the planning and delivery of new products and develops RateGain's global partnerships with other service providers in the hospitality technology space. RateGain is a leader in hospitality technology solutions for seamless electronic distribution, revenue management decision support and brand engagement helping customers around the world to streamline their operations and sales. Using his more than 20 years' experience in hospitality technology, Mr. Unwin works closely with customers to build and refine enterprise solutions for distribution, market intelligence and decision-support. He also contributes to RateGain's thought leadership in travel technology and is involved with a number of industry organisations including HSMAI, HTNG and HEDNA where he is a contributor to the Connectivity Working Group. Prior to joining RateGain, Mr. Unwin served as Senior Vice President - Product Strategy for Pegasus Solutions where he directed product planning and development for the company's entire portfolio of services including central reservation systems, electronic distribution, hotel representation, web services, commission processing and business intelligence. Earlier in his Pegasus career, which spanned 14 years, he held positions in sales, account management and service support and was responsible for establishing the European-based support and account management function for Anasazi which was acquired by Pegasus in 2001. Prior to Anasazi, Mr. Unwin worked in technical support and software engineering roles with Forte Hotels, Jaguar Cars and the UK Department of Transport. He graduated with a Bachelor of Science in Psychology from the University of Wales, and is currently based in the UK.

Mr. Unwin can be contacted at +44 (0) 2033719113 (India) or tim.unwin@rategain.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program. Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.