Editorial Board   Guest Author

Ms. Garretson

Cara Garretson

Media Supervisor, McKee Wallwork & Company

Cara Garretson is a Media Supervisor with McKee Wallwork & Company, a strategic integrated marketing firm. Ms. Garretson has approximately a decade of marketing experience and has been with McKee Wallwork & Company since 2006. She is responsible for the development and management of strategic media plans. Specializing in channel planning, her expertise covers everything from traditional to digital media channels. Ms. Garretson's travel and tourism experience ranges from resort advertising to state and city level marketing efforts, and has focused on both leisure and convention strategies. Having dedicated much of her career to the travel and tourism industry, Ms. Garretson has enjoyed staying on the cutting edge of emerging media technologies and opportunities in the space. With a taste for all things digital, she loves finding new and interesting ways to target in both the desktop and mobile spaces. While the ever-changing digital landscape brings innovative ways to communicate to prospective travelers, it also brings challenges and complications to marketing that didn't exist just a decade ago. Naturally data driven, Ms. Garretson focuses on the constant analysis and optimization of her campaigns to ensure her clients' messages are reaching their target markets and driving conversions. Ms. Garretson's work has been recognized nationally, receiving Media Magazine's Creative Media Award in the Outdoor or Place-Based Media category. A native to New Mexico, Ms. Garretson enjoys life in the beautiful foothills of Albuquerque's Sandia Mountains with her husband and Australian Shepherd.

Ms. Garretson can be contacted at 505-314-7745 or crogers@mwcmail.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.