Editorial Board   Guest Author

Mr. Nagalia

Sanjay Nagalia

Chief Operating Officer & Co-Founder, IDeaS - A SAS Company

Sanjay Nagalia co-founded IDeaS Revenue Solutions in 1989 and served as Vice President of Products and Services until 2001. After leaving to pursue other entrepreneurial interests, Mr. Nagalia rejoined IDeaS in 2012 with more than 20 years of experience in product development and operations and serves as Chief Operating Officer. Since his return, Mr. Nagalia has been instrumental in reinvigorating IDeaS innovation engine; launching multiple, first-to-market products in that time. Early on in his career, Mr. Nagalia's entrepreneurial side was on display. From 1985 to 1989, Mr. Nagalia co-founded and led a consulting company in New Delhi that offered management consultancy and custom in-shore and off-shore software development. This company was at the forefront of helping many small-to-medium--sized Indian companies with computerizing their financial systems and operations. In his time away from IDeaS, Mr. Nagalia co-founded Apex Decisions, Inc. and held the position of Chief Operating Officer from 2002 to 2011. Apex Decisions provided automated pricing decisions and revenue management solutions for fashion retail. Apex Decisions, Inc. developed specialized models for customer behavior and how they relate to customers' buying decisions. Mr. Nagalia received his B.S. in Electrical Engineering from the Indian Institute of Technology and his M.S. in Computer Science from the University of Maryland. On completing graduate studies, Mr. Nagalia worked at Bell Labs in Holmdel, NJ. His early work involved developing videotext solutions (a commercial offering from AT&T and Knight-Ridder with capabilities similar to a web-browser of today) and the world's first credit card enabled public telephone that was launched at Cincinnati Airport in 1985. During his tenure at Bell Labs, Mr. Nagalia experimented with cutting-edge technologies of the time including touch-screens, voice-recognition systems, graphical user-interfaces and early versions of the computer mouse. Mr. Nagalia's commitment to technology advancement is a significant part of his other professional pursuits. He played a critical role forming the vision and mission of Hotel Technology Next Generation (HTNG) as a member of the organization's original charter committee in 2000. It was in this committee that a diverse set of hoteliers and hospitality technology providers defined a roadmap for collaboration, communication standards and partnership for worldwide members of the newly formed organization.

Please visit http://www.ideas.com for more information.

Mr. Nagalia can be contacted at 952-698-4200 or sanjay.nagalia@ideas.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.