Editorial Board   Guest Author

Mr. Hvisdos

Michael Hvisdos

Founder & CEO, InQuizo

Michael Hvisdos is founder and CEO of InQuizo, a contemporary Business Solution Agency that helps Fortune 500 companies and start-ups worldwide compete in today's ever changing business environment by developing and implementing innovative solutions, strategies, and messaging to accelerate growth for their Business, People and Customers. Mr. Hvisdos's experience included VP Sales & Marketing for Maritz Loyalty and Motivation where he was responsible for growth. He lead Microgy's renewable energy business as Executive Vice President and COO where he was responsible for growth of the business including Business Development, Project Engineering, Construction, Strategic Relationships, Project Funding, Technology, Marketing, Branding, and Public Relations. In addition, Mr. Hvisdos has held key leadership positions with GE Infrastructure, Water & Process Technologies a $2 billion water treatment and services division of General Electric and with Environmental Management Corporation, a $60 million water, utilities and production outsourcing division of BOC Gases. At GE Infrastructure, Water & Process Technologies Mr. Hvisdos lead the commercialization of GE's water & wastewater outsourcing platform and he has global responsibility for a $140 million business unit.

Mr. Hvisdos can be contacted at 1-163-640-5078 or info@inquizo.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.