Editorial Board   Guest Author

Mr. Schmits

Jerry Schmits

Director, KLH Energy Solutions

Jerry Schmits is Director of KLH Energy Solutions, and leads strategy for revenue growth, client expansion, and product marketing. A career energy and environmental management professional, Schmits has worked hand-in-hand with a broad range of energy and utility management consulting organizations, with specific expertise in emerging and startup ventures. Previously Mr. Schmits worked for national commercial real estate services company CBRE Group, Inc., where he managed business development activities for the global energy services group in several regions across North America. Prior to joining CBRE, Mr. Schmits was Director of Product Marketing for Cadence Network, Inc., where he oversaw product development, marketing, and technical sales support. At Cadence Network he developed a line of energy sustainability services to equip companies with tools to efficiently measure and manage greenhouse gas emissions. In addition to his product marketing and business development success, Mr. Schmits has nearly a decade of experience in utility consulting, including various roles at one of North America's largest energy companies, Cinergy Corporation (currently Duke Energy). He holds a bachelor's degree in business administration from Thomas More College.

Mr. Schmits can be contacted at 859-547-0220 or jschmits@klhengrs.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.