Editorial Board   Guest Author

Mr. Hopkin

Sir Royston Hopkin

Owner & Chairman, Spice Island Beach Resort

Sir Royston O. Hopkin KCMG, is a dedicated philanthropist and owner and chairman of the award-winning Spice Island Beach Resort in Grenada. He has had an extensive and distinguished career in the hospitality and tourism industry spanning more than 48 years of contributions to his home country, Grenada, and the entire Caribbean region. Sir Royston began his tourism career when he joined the family business at the Ross Point Inn in 1965, and at the age of 20, he was appointed to the Grenada Board of Tourism where he served for 18 consecutive years. He holds the distinction of being the first Grenadian to be elected president of the Grenada Hotel Association (an accomplishment at the age of 24), a position he held 14 times. At a regional level, Sir Royston has served on the board of the Caribbean Hotel & Tourism Association (CHTA), and since 1970, has held numerous positions including director, vice president, president and chairman. During his tenure with CHTA, he founded the Small Hotels Committee, which today is still one of the most important sub-committees. He has also served on the board of the Caribbean Tourism Organization (CTO). Sir Royston is the recipient of several prestigious awards including the coveted CHTA “Hotelier of the Year” honor, Lifetime Achievement Award from both CTO and CHTA, Grenada's Silver Anniversary Independence Awards for 25 years of dedicated service, and several other awards from the Grenada Hotel Association. Perhaps his greatest honor occurred in December 2004, when Her Majesty Queen Elizabeth II graciously conferred the title of Knight Commander of The Most Distinguished Order of St. Michael and St. George (KCMG) for his contribution to tourism in Grenada and throughout the Caribbean. Sir Royston is married to Lady Betty Hopkin and has three children, Ryan, Nerissa and Janelle.

Mr. Hopkin can be contacted at 473-444-4258 or info@spicebeachresort.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.