Editorial Board   Guest Author

Mr. Pierotti

Dan Pierotti

Vice President Spa Development & Operations, Noble House Hotels & Resorts

Dan Pierotti, Vice President of Spa Development and Operations for Noble House Hotels and Resorts, joined the company in 1999. His extensive spa management experience has given Noble House the most unique and distinct world-class spas. He began his spa career in 1991 as a massage therapist in the San Francisco Bay Area. There he had his own private practice, facilitated healing with chiropractors, sports teams, and various spas until 1994. Pierotti then embarked on an exciting spa career with cruise ships, after three months he was promoted to the Crystal Symphony to assist their inaugural world cruise. He continued with Crystal Cruises for two years, completing two world cruises and training other therapists in a variety of massage and body treatment modalities, while gathering global spa knowledge. Mr. Pierotti returned to shore, landing in Las Vegas, Nevada to assist in the grand opening of the new spa at Caesars Palace. Here he assumed the positions of Assistant Manager, Director of Training and Lead Massage Therapist of The Spa at Caesars Palace. Noble House selected Mr. Pierotti in 1999 to lead the development and operations of the new spa on Little Palm Island Resort. As spa director, he created his vision of an oasis within the property to provide guests with a feeling of intense tranquility and spiritual awareness and offer experiences highly distinctive and authentic in the spa industry, but very representative of the luxury service that makes up Noble House resorts. After the overwhelming success of the Island Spa on Little Palm Island Resort & Spa, Mr. Pierotti was promoted to his current position and continues to lead the SpaTerre development efforts for Noble House Hotels and Resorts. At the present time he has created fifteen world-class spas with Noble House. He is involved with every aspect -architectural design, functionality, equipment, interior design, experiences, staffing, product development, profitability - of the impact the spas will have on the overall well-being of the guests. Mr. Pierotti is a graduate from the University of California at Santa Cruz with a degree in biology and also attended massage school in San Francisco to receive his certification and licensing in that field. He continues to explore, create and grow in the spa industry with a sincere, passionate and dedicated commitment to the vision of excellence and the well-being of others.

Mr. Pierotti can be contacted at 425-827-8737 or dpierotti@noblehousehotels.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.