Editorial Board   Guest Author

Mr. Py

Danny Py

Corporate Director of Food & Beverage Quality, Kessler Collection

Captivated by The Kessler Collection for its artistic spirit and diverse offerings, Danny Py serves as the corporate director of food and beverage quality, where he has enriched The Kessler Collection's culinary offerings. Mr. Py is responsible for the development and implementation of programs and processes within the food and beverage department for all Kessler properties, in addition to overseeing all kitchen design concepts and providing the teams with the right tools to increase productivity within The Kessler Collection's 12 individual, boutique hotels. Joining the Kessler Collection in 2012, Mr. Py brings more than 24 years of hospitality food and beverage experience. Mr. Py gained noteworthy experience while working in restaurant construction and construction management and layout. Mr. Py also served as a restaurant manager in the Caribbean, expanding his palate to the tropical flavors. Utilizing his experience as restaurant manager, Mr. Py opened his own restaurant furthering his food and beverage knowledge. In addition, Mr. Py gained meaningful experience in his role as a multi-unit manager and general manager.

Mr. Py can be contacted at 407-996-9999 or danny.py@kesslercollection.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.