Gavin Davis

Understanding the macro-environment and being ahead of the curve (i.e. before the data provides hard evidence of such in hindsight) in such capacity provides owners and managers the ability to most timely make important decisions that impact profitability and asset valuation. Are you a hotel builder? We look at how purchasing lumber in the middle of an economic slowdown can be advantageous to the future success of your hotel development and investment. Buy Right, Build Right, Manage Right. Read on...

Katharine Le Quesne

Calling all hotels and concept innovators: I am waiting to be swept off my feet by a hotel. We consumers have moved on from seeking on products; and the current obsession with experiences is yesterday's news. But creating products that deliver unique personalised experiences that resonate with consumers is a tough gig and many hospitality companies are still trying to crack it. But we're getting there and the concept creation process is stepping up a gear, using a blend of tangible and intangible tools to create next-generation offerings. It's time we for a more nuanced way to underwrite these deals. Read on...

Felicia Hyde

From culinary to cultural to artistic activities, modern day travelers are in search of the "live-like-a-local" experience. Gone are the days where five-star accommodations and best-in-class-service are the must-haves; now, travelers are on the hunt for unique and personalized destinations and the opportunity for cultural immersion. Backed by research, consumers are relating positive travel experiences to destinations that promote self-discovery and activities that fuel the mind, body and soul. With these trends already shaking up multifamily communities nationwide, hoteliers should consider applying the following design strategies to turn their hotel properties into experience-driven destinations. Read on...

Cheryl Buono

The millennial generation (people born between 1981 and 1996 – now ages 23-38) is growing slightly older as its economic influence continues to increase. This story will walk you through how millennials' spending habits differ from those of Generation X'ers and Baby Boomers, how their media consumption habits influence channel preference, and how their behavioral habits influence messaging from marketers. All of this will provide hotel owners and operators a roadmap on how to find, target and win over millennials, a generation that spent approximately $200 billion in travel last year and takes an average of 2.6 trips per year. Read on...

Library Archives

 
Mostafa Sayyadi

Hotel executives need to at least take a look at models associated with knowledge management, which is directed at developing a better understanding of the concept of knowledge management within hotels. Knowledge management has to be measured in some way. Once knowledge is accumulated, the current processes may be supplemented or even substituted. The key point in the process perspective is the knowledge accumulation section coupled with knowledge integration and reconfiguration to ensure that the knowledge is actually helping the hotel grow both professionally for individuals and profitably for all stakeholders. This article raises a vital question as to how hotel executives can successfully evaluate the success of knowledge management in hotels. Read on...

Mark Heymann

Time was that knowing one's customer was as easy as standing in the lobby and interacting with guests as they came and went. "Welcome to the hotel." "Is there anything we can do to make your visit more enjoyable?" "How was your stay?" No more. In today's world, travelers are increasingly self-directing their contact with hotels, before, during and after their stay. So much of the traveler's journey is accomplished without any human interaction. So, how does one optimize the hotel operation from a guest services standpoint? By using the same thing that has created the distance – technology. Read on. Read on...

Shane Kelly

Spa trends come and go and Lantana Spa at the JW Marriott San Antonio Hill Country Resort & Spa knows they have to stay on trend to meet demands with the exponential growth of the spa and wellness industry. The evolution of the spa industry is an ongoing, cyclical process of trying to find the next hot trend that consumers are looking for. Arguably one of the hottest and most controversial trends in the beauty, health, and wellness market today is non-psychoactive cannabinoids (CBDs). Shane Kelly, the resort's spa director, discusses the CBD trend and how it is being implemented into nearly every segment of spa service. Read on...

John Tess

Bill Kimpton formed Kimpton Hotels in the 1980s with the intent to create smaller guest-centric urban properties in older and historic buildings. Conceptually, the company took a three pronged approach with property development, hospitality management and on-property restaurant management. Over the next three decades, the brand expanded nationally and internationally while holding on to its roots. In 2015, IHG acquired the hotel and restaurant management operations, while the development arm became independent. The intent is that the strength of IHG would facilitate expansion of the Kimpton brand, while independence would foster greater returns for the property investors. Read on...

Mark Ricketts

Many factors go into selecting a new market for a hotel acquisition or ground up development. While development and transaction activity remains robust in the Top 25 markets in the United States, hotel entities are also vigorously exploring secondary and tertiary markets for acquisitions and new builds. Among the attractions are communities with strong employment prospects, a growing economy, outstanding quality of life, access to needed labor, and reasonable living and business costs. Existing and prospective demand drivers, site selection, brand distribution and organizational resources are also part of the decision equation, which will be considered in this article. Read on...

Kristi Dickinson

Asset managers have responsibility for both managing an investment and overseeing physical assets. Finding the highest and best use of a property is the essential role. In the guest service-based hospitality industry, these plans will rarely be achieved without first influencing the people who will execute them. "Soft skills" such as emotional intelligence and an ability to inspire are often under-valued in asset managers, but human connection and influence are vital to success. To be effective you must align the people with the vision through a strong culture. The great irony is that your most important asset, culture, is essentially invisible. Read on...

Brian Contreras

The food industry is experiencing a revolution where diners are demanding healthier options, transparency and accountability. Consumers want to be part of the experience and better understand the story of the food they're consuming – where did the cow come from, how was the cow raised, what breed, is the ranch engaging in sustainable practices, and so on. It's this curiosity that drives me explore new opportunities with local suppliers, reinvigorate how our guests are served and challenge everyone to do what's best for the business, consumers and the environment. Read on...

Michelle Woodley

Preferred Hotels & Resorts, the world's largest global provider of sales, marketing, and distribution services to independent luxury hotels, is approaching the second half of 2019 with vast excitement and momentum after an incredibly successful start to another milestone year, which marks 15 years of ownership by the Ueberroth Family. Representing more than 750 one-of-a-kind independent hotels, resorts, lodges and luxury residences across 85 countries, Preferred Hotels & Resorts brings strategic advantage to hotel owners, operators, and management companies through brand prestige and global operating scale. Read on...

Lisa Ross

Wellness travel is taking tourism by storm. Growing year-over-year at twice the rate of the global tourism industry, hotels and destinations can't afford to ignore this trend if they are to remain competitive. A place on the field requires a full grasp of the niche traveler's scope of demands. The wellness experience permeates the traveler's daily existence: From their dining choices and sleep habits to their state of mind and spirituality practices. Hotels and destinations that leverage this holistic mind-body movement have an opportunity to better profitability, attract new travelers and potentially build greater brand loyalty. Read on...

David Ashen

Inspiration can be found in the most unexpected places. For instance, senior living facilities are taking their design cues from the hospitality industry, which is not unlike what we have seen in the development of luxury high rise living in the last decade. David Ashen, president & CEO of interior design and brand consulting firm dash design, relays the ways senior living developers are applying lessons learned from the hotel industry to create unique experiences in the senior living space, using case studies to demonstrate how they are realizing innovative public spaces and programing. Read on...

Stuart Butler

In this article we look at interesting statistics and takeaways from the 2019 Leisure Travel Study. The annual research provides a comprehensive look into consumer shopping and booking preferences and behaviors. This year's data shows that hotels are missing out on a huge opportunity to reduce reliance on OTAs and drive more direct bookings, that it may be time to invest in a branded mobile app, that consumers aren't quite ready to embrace voice-enabled technology, and that Millennials really are quite different than previous generations. Read on...

Derrick Garrett

Digging deep into many of the complexities of creating successful music architecture solutions, we can move into the future of guest experiences. To me, that means bundling the music content service with the audio and video integration. AV technology today has the potential to be so much more than background music and a screen with static information. There are endless opportunities with the latest technology to drive the guest experience and engagement in innovative and unforgettable ways. Read on...

Dana Kravetz

Way back when, on June 10, 1963, then-President John F. Kennedy signed the Equal Pay Act into law – a bold piece of legislation that amended the Fair Labor Standards Act and requires that men and women be given equal pay for equal work within the same establishment. Fast-forward fifty-plus years, and it's apparent that work remains to be done. Today, females in the workplace earn 80% less than white men, with women of color faring much worse. And while the hospitality industry performs better than the national average in terms of the gender pay gap, disparities remain that must be stamped out once and for all. Read on...

Nancy Brown

A study of hotels in New Zealand shows both strength in their disaster resilience and a few areas for improvement. The Disaster Resilience for Hotels framework is used as a basis for the surveys which were distributed to hotel general managers and staff. Analysis of the results helps to understand hotel resilience predictors. Hotel leaders can use this information to make evidence based decisions about their organizations disaster management activities and operational choices. Key findings: include front line service staff in planning, hotels need to network with community and government organizations, and operational capacities in disasters need analysis.? Read on...

Brian De Lowe

Proper Hospitality is expanding from a single Proper-branded hotel – San Francisco Proper Hotel – to a high-end lifestyle hotel brand with three additional properties opening this summer - Santa Monica Proper Hotel in June followed by Austin Proper Hotel & Residences and Downtown LA Proper Hotel. Led by Brad Korzen and Brian De Lowe, Proper Hospitality designs and operates high-end lifestyle experiences under its three distinct brands - Proper Hotels and Residences, Avalon Hotels and Custom Hotel. Proper Hospitality seeks out emerging, urban innovative districts within dynamic U.S. cities. Each Proper property is designed by world-renowned international tastemaker Kelly Wearstler and is an ode to its respective city. Read on...

Show Per Page
1 2 3 ... 216
Coming up in September 2019...

Hotel Group Meetings: Uncommon Destinations

The last few years have been good to the Hotel Group Meetings industry and that trend is expected to continue into 2019. Planners are brimming with confidence due to an expanding economy and increased job creation, which typically results in a boost in corporate meetings. Given this promising outlook, planners are trying to outdo themselves to satisfy the high expectations of their clients. One notable trend is to integrate unusual settings into the meeting experience, hosting groups at local zoos, aquariums, museums, event centers, or other outdoor facilities. The goal is to embrace uncommon destinations, rather than a typical hotel conference room, so that meetings can be memorable, unique and stimulating. This is also part of another trend which is to support all things local - from hosting events at landmark city venues; to catering through local restaurants, food trucks and microbreweries; to hosting off-site excursions like agri-tours, athletic events or scenic 5k routes. However, though the setting might be spectacular, there are still some bedrock components that must be provided to ensure a successful meeting. Free, high-speed Wi-Fi is still one of the most requested services. Planners have to make sure that a comprehensive communication infrastructure is in place so clients can easily connect - and stay connected - to the network throughout the entire meeting experience. Also, technology tools can be used to streamline the booking, registration, and check-in process, and Radio Frequency Identification (RFID) materials can be utilized to ensure seamless access to conference events. There are also numerous software tools that encourage audience participation, as well as integrating polls, Q&A, surveys and games into speakers' presentations. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.