Janet Wright

New pandemic cleaning and social distancing protocols are keeping hoteliers on their toes as they work to ensure that their employees, visitors and guests can enjoy a clean and safe experience. Unfortunately, this focus on COVID-19 cleanliness has led many to place less emphasis on basic safety protocols, such as those for slips, trips and falls and accident reporting. READ MORE

Adria Levtchenko

Many newer technologies are being introduced and promoted in the midst of the coronavirus pandemic, especially in the name of contactless services and guest communications. However, there are multiple technologies that will have a strong role in hospitality's future to save time and money; to increase productivity and responsiveness; and to better serve guests. READ MORE

Silvia Camarota

For women in travel, the COVID-19 crisis has had a massive regressive effect on their careers. Women in Travel Thrive, a grassroots movement driven by volunteers from across the travel industry aims to change the narrative and increase women's leadership representation. Founding member Silvia B. Camarota writes about the organization's first steps to combat the crisis and how to get involved. READ MORE

Francis (Frank) Nardozza

The fallout from COVID-19 has presented unique challenges to the hospitality industry. Virtually every hospitality loan has some level of distress and Lenders may soon begin to make blanket decisions on their overall loan portfolios. Authors Frank Nardozza and Troy Taylor share why being proactive, critically addressing your financial situation, and developing a plan to bridge the difficult times is more important now than ever. READ MORE

Library Archives

 
Florence Quinn

Florence Quinn, founder and president and Cassandra Small, senior vice president of Quinn, a lifestyle public-relations firm specializing in travel and hospitality, food, wine & spirits, real estate, spa & wellness, to name a few, share the hilarious, heartwarming and brave social media practices that were started during COVID that will continue into 2021 and beyond. READ MORE

Bob Holland

During these moments of Covid-19, hotels are operations and business models have changed drastically. With budget cuts and reduced staff, although this can be seen as unfavorable, this presents a great opportunity for hotels to create a strong operational foundation. Bob Holland, Associate Partner with Strategic Solutions Partners provides a ten-step Hotel Recovery Playbook to help hotels strengthen their operational performance. READ MORE

Paul Kesman

Social media as we know it today was jump-started by advances in communications, first with a maturing Internet, and, then, mobile devices like always-on smart phones and tablets. Social media offers creative new ways to reach guests, staff and industry partners, as well as form collaborations with worthwhile causes and community groups. Regardless, hospitality organizations must exercise caution and take care to control the conversation as much as possible. READ MORE

Ilana Alberico

The Spa industry is a notoriously late adopter of technology and innovation solutions. Now is the time for revolutionary thinking and new technologies to lead the way. This article explores technology to improve the guest experience. From market segmentation, to touchless spa treatments, to personalized spa services, new innovations enable a more efficient operations strategy and improved service delivery. READ MORE

Bruce Haase

The pandemic brought unprecedented hurdles for the hospitality industry. With nationwide lockdowns and ongoing safety concerns came a deep decline in demand for travel. The extended stay segment prevailed, however, while traditional transient hotel models faced difficulties from all sides of business. Bruce Haase, President and Chief Executive Officer of Extended Stay America explores the extended stay segment and the factors that contributed to the company's resilience during this tumultuous time. READ MORE

Gaurav Varma

In the wake of 2020, COVID-19 brought about mass lockdowns causing waves of people to flock to the online streets. Social media has become a vital platform of trust and engagement between consumer and business as a new universal language of online presence takes over word-of-mouth. So, filing rooms in a hotel requires sharing a little more than a brochure. READ MORE

Katie Adkisson

In this article by Katie Adkisson, Partner & Co-Founder of Reed Public Relations, hoteliers of all sizes can adopt four tried and true tactics for unique social media content creation. Katie explains the importance of focusing on customer data, keeping brand content consistent across platforms, and varying verbiage based on the social media platform to achieve maximum success in the social media space. READ MORE

Stephanie Smith

During Covid time, hoteliers have had to become creative in how to use social media to engage with past, current, and future guests. Stephanie Smith of Cogwheel Marketing has broken down social media marketing into 3 phases, Pause, Recovery, and Growth. In each phase, she explains the types of posts hotels should create, how to recognize the demand patterns within markets, paid social media strategy, and the KPIs to focus on. READ MORE

John D'Angelo

Wild Dunes Resort's new Director of Resort Operations, John D'Angelo, is beginning his tenure at the Lowcountry beach resort by opening their brand new 153-room Sweetgrass Inn. Despite the global COVID-19 pandemic, D'Angelo says there is a demand for Sweetgrass Inn and a surplus of hospitality professionals looking for work is allowing the resort to hire a top-tier staff. READ MORE

Srinath Yedla

What are some of the more important challenges hotel management will need to confront in 2021? And what new cravings will post-pandemic travelers be requesting in this new era of travel? Srinath Yedla, of Yedla Management Company discusses the big issues hoteliers faced in 2020 and takes a look at trends he predicts for 2021 that other small- to mid-tier hoteliers need to recognize. READ MORE

David Viteri

Hospitality marketing offers marketers endless opportunities to let their creativity run loose. Social media has been a vehicle that given marketers even more reach and engagement with their target audiences. Although it's been a blessing, the metrics/KPI's, content, and overall advertising campaign within social media have been misunderstood by some hospitality marketers. With this article, we address these misunderstandings and clarify them. READ MORE

Jorge Landa

The year 2020 was the most challenging in the history of the hospitality industry, but it also led to innovative strategies, the adoption of new tech, and elevation of customer service. Here are key steps one high-end international business hotel in Houston took towards future success, moves that will live on long after the coronavirus pandemic is gone. READ MORE

Adrienne Scribner

Historically, healthcare design principles have not been applied to hotel guestrooms given the cost implications and lack of need – until now – for the level of sanitation required. The objective of the hotel stay has always been to create an immersive experience that is inviting and unique, not sterile and sanitized. So how do we integrate the two? Here, we share a few healthcare-inspired ideas for creating safe, distinctive experiences. READ MORE

Mary Alice Palmer

From Al Fresco dining to Après Ski, hotels are navigating how to transform outdoor spaces and restaurants for continued entertainment during winter months, while providing winter wonderland experiences that are sure to draw a socially distanced crowd. To allow guests the opportunity to consciously embrace cold weather, smart design thinking must be considered and well executed. READ MORE

Ryan Meliker

Ryan Meliker, President of Lodging Analytics Research & Consulting discusses the state of the U.S. lodging industry, the timeline of past downturns and recoveries and the outlook over the next few years for top-line operating fundamentals, bottom-line results and hotel values. The article also touches on the top markets for hotel investment looking out to 2024. READ MORE

Show Per Page
1 2 3 ... 234
Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.