Build Pests Out of Your Hotel: Incorporate Pest Management into Your Next Redesign

By Frank Meek International Technical & Training Director, Orkin, LLC | August 27, 2010

As travel increases along with the improving economy, hoteliers might consider making design changes to attract more guests. Customers not only look for the most affordable option, but also for a place that can provide all the comforts of home. Remodeling is a common practice for hospitality establishments looking to increase business.

Hotel renovations often focus on guest-pleasing amenities, new design considerations or technologically advanced upgrades. While these will certainly draw more clientele, you want to attract the right customers. Renovations can appeal to another type of guests entirely – pests.

But, there's good news: Pest management doesn't have to wait until your hotel is up and running. You can start preventing pests beginning at preliminary stages. With so many details to monitor during a renovation, it's important to not let pest control slip through the cracks; otherwise, you'll have pests coming through the cracks at your hotel.

While the ground breaking on your new construction signals a step in the right direction toward customer satisfaction, pests are anything but pleased when construction disturbs their natural habitat and displaces them from their homes. Where will they go? Often into your hotel or building materials in search of shelter, meaning you can literally build pests into a future guest room. If undetected, these infestations can cause expensive structural damage down the road.

To prevent pests from making themselves at home on your construction site, consult with your contractor about establishing an on-site Integrated Pest Management (IPM) program. IPM utilizes proactive measures to prevent pests from accessing the attractants they need for survival. Food, water and shelter all entice pests, and many of these items can easily be found while renovating.

Take a proactive approach to pest management during your next hotel renovation to ensure you attract paying customers and not uninvited guests.

Choose a Social Network!

The social network you are looking for is not available.

Close

Hotel Newswire Headlines Feed  

Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.