Hotel X Toronto: An Urban Resort with Something for Everyone to Explore

By Stephen Jacobs President & Founder, Stephen B. Jacobs Group P.C. | November 25, 2018

Co-authored by Andi Pepper, Partner & Founder,  Andi Pepper Interior Design

Hotel X Toronto is the latest addition to the Library Hotel Collection, a family of high standard and unique hotels in New York, Budapest and Prague. This award-winning collection of hotels is known for its excellence in five-star service, and Hotel X Toronto is no exception. Located on the Lake Ontario Waterfront in Downtown Toronto, it is the city's first resort-style hotel, with extraordinary views, exquisite dining and luxurious amenities that both tourists and Torontonians can enjoy. This getaway has all the facilities that a guest would expect from a major resort in a tropical location, despite it being situated within a modern and upbeat metropolitan area.

When first presented with the opportunity to be the lead architectural and interior design for Hotel X Toronto, we entertained different ideas, but one thing was certain: we wanted to capture the spirit of the city.

Toronto is widely regarded as one of the most culturally diverse cities in the world and is recognized as a "hub of world cultures, values and activity". With a record number of visitors in 2017, Toronto is at the forefront of North American tourism, and thus, was the ideal location for us to implement our "urban resort" design concept. Aside from this being our largest hotel project in our firm's 50 year history, what excited us most about this opportunity was the unique location. It is our hope that Hotel X Toronto will become both the new destination choice for visitors and a new favorite venue for locals.

Honoring the Past

While Hotel X Toronto certainly embraces the city's fast-growing nature, the property's history was simply too significant to overlook and keep out of our design. Divided into three buildings, The Hotel Tower, TEN X TORONTO and the historic Stanley Barracks, the hotel is located on what was once Fort York, a battle site during the War of 1812 (also known as the Seven Year War), where there were both American and British casualties, despite the former's victory.

Lobby Entrance
Penthouse Suite
Part of Falcon Skybar
Inside Hotel X Suites
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Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.