Library Archives

 
Pete Pearson

Food waste wastes money. In the US alone, we waste more than $160 billion worth of food each year. Reducing waste is a perfect example of how more sustainable business practices can sustain people, planet, and prosperity all at the same time. The food waste debate often focuses on how to keep waste out of landfills by diverting it to people, animals or compost (in that order). That's a worthwhile goal, but it's not the best way to save money-or the planet. Rather, preventing food waste is the most effective way to save money and the environment. Read on...

Michael Hess

A haven for road warriors, a temporary home for traveling families, a site for trade shows and conferences-hotels are all of these things and so much more. For most people, waste is waste no matter the shape or size and, in the end, it all winds up in the dumpster. But for the smart hotel owner and operator, that's not always the case. Working with a proper waste broker, knowing where your hotel waste comes from and identifying key areas to focus on can greatly increase your operational cleaning efficiencies while simultaneously reducing time and stress, and helping you save costs. While there is a myriad of facets to hotel waste management, here are four key areas of waste management that are worthy of immediate attention. Read on...

Pete Pearson

The business case for reducing food waste is simple: Saving food saves money. WWF and other organizations have conducted research across dozens of different hotels that found curbing food waste delivers material returns on investment. In one three-year study, the average hotel reaped $7 for every dollar it invested in food waste reduction. WWF found that hotels could save money within weeks of implementing new food waste policies and practices. Hotels that addressed food waste also enjoyed improved staff morale and customer service. Read on...

Michael Hess

The uniqueness of your hotel’s offerings helps your property stand out in a crowded hospitality marketplace but could result in additional headaches when considering the best way to dispose of these goods. Hotel guests adore the varied accoutrements offered by accommodations big and small around the globe. But keeping an edge on in-room swag results in other considerations and complications—even when it comes time to trash the discarded leftovers. What are the most cost-effective, efficient and environmentally friendly practices when recycling amenity items guests leave behind? Here are 10 of the best ways to recycle. Read on...

Michael Hess

Your team works hard to be a go-to destination for travelers. But attracting more visitors also results in increased waste, which impacts your bottom line. When managing your properties’ waste output, how can your team lower your environmental footprint while keeping costs low and efficiencies high? The answer is in the data: taking advantage of the newest technology will help your cost savings—and your sanity. Taking advantage of technology by connecting with the cloud, digging deep with data, improving with the Internet of Things and managing multilocation needs are the key pillars to waste management for the hospitality industry. Read on...

Pete Pearson

Food waste claims one of every three calories produced. From an environmental point of view, it's a waste of land, water, and energy. For hotels, it's a waste of money. While reducing food waste is a simple concept, getting started can seem a logistical challenge. To help hotels develop and implement an effective food waste plan, World Wildlife Fund and the American Hotel and Lodging Association worked with dozens of hotels to test strategies and develop a free resource, HotelKitchen.org. By laying out simple steps, the toolkit can help hotels start saving food and money today. Read on...

Pete Pearson

For hotels, saving money can also help save the environment. They've done it with water, and now they can do so with another vital resource: food. About a third of all the world's food is lost or wasted, representing huge economic, social, and environmental costs. To help the hotel industry tackle this problem, World Wildlife Fund and the American Hotel and Lodging Association have developed an engagement platform and set of tools on HotelKitchen.org to provide hotels with a step-by-step guide to reduce food waste, cut costs, and enhance relationships with their staff, guests, and community. Read on...

Maricha Ellis

As hotels continue to focus on their sustainability efforts, the importance of proper hazardous waste management cannot be overlooked. Proper management of hazardous waste is crucial to maintaining a hotel's brand reputation, remaining compliant with government regulations and being a good steward to the environment. There are many best practices to follow when handling hazardous waste, and a foundational understanding of the regulations defining what constitutes hazardous waste is key to laying the groundwork for a proper waste management program. Let's take a look at what you need to know… Read on...

Sarah Lucas

A decade ago it might have been socially acceptable to swim with dolphins in a hotel pool. But those days are gone. Now posting a holiday pic posing with Flipper is hugely controversial. Just ask reality TV star Kim Kardashian, who found herself in hot water after swimming with dolphins in Mexico. Or Real Housewives' Bethany Frankel, who copped a wave of social media criticism for visiting Atlantis Paradise Island's Dolphin Cay in August. Read on...

Maricha Ellis

With the summer storm season upon us, it's especially important for hotels to be prepared for hazardous waste emergencies caused by severe weather. Preparation for such events is crucial for safely and compliantly handling emergency spills. Not only is proactive planning for environmental emergencies valuable from a compliance standpoint, but it can help minimize the damage inflicted within your hotel and the surrounding area, as well as reduce the risk to the health of your guests and staff members. Read on...

Ken Hutcheson

Now that summer is here, it might be time to enhance the appearance of your hotel's grounds. If you think that trimming, edging, and mowing every other week will be enough, think again. Your landscape deserves the best in full-service grounds care carried out by trained experts with an eye for keeping your landscape healthy. Commercial grounds care is very different than residential landscaping, so even if your hotel has the best looking landscaping in the area, there are still circumstances you'll need to consider in order to keep your grounds safe, healthy, and looking great. As a hotelier, ask yourself these five questions to help decide if it's time to upgrade your landscape. Read on...

Bonnie Knutson

This article is not call for vegetarianism although there is a lot that can be said for eating more fruits, vegetables, and grains. This article is certainly not an environmentalist decree either, although a lot can be said about saving our planet's natural resources. Nor is it another call for recycling, low energy light bulbs, and conserving water, although those are likewise noble goals. What it is, however, is a piece of the puzzle that can explain the consumers' changing eating behaviors. And it presents both challenges and opportunities for every food operation from the Golden Arches to a luxury hotel. Yours included. You might think of it as feeding the future. Read on...

Larry Gillanders

There are approximately 6.5 million lead service pipes still in use in the United States. However, it's lead leaching does not only occur solely as a result of lead pipes - often lead contributors are present, which may go unnoticed, although they can release dangerously high levels of lead. Learn more about lead contributors and critical steps you need to take to ensure your hotel isn't liable for harmful lead leaching. Read on...

Ken Hutcheson

Your hotel's landscape is responsible for making a first impression with your guests. Your landscape should be a reflection of your hotel's brand and should clearly demonstrate to your customers the type of experience you hope your property will deliver—relaxing, comfortable, safe, and fun. In other words, dedicating financial resources to landscaping and grounds keeping are more than worthwhile from an ROI perspective. Nevertheless, as any hotel executive knows, unforeseen circumstances often require difficult budget decisions. If you are forced to dedicate less budget and resources to your landscaping, follow these best practices to ensure that your landscape's health, aesthetics, and safety do not suffer. Read on...

Ken Hutcheson

Whether a guest is staying at your hotel for business or pleasure, their first impression can be a lasting one. Even before they walk into your hotel's lobby, they've already started to form their opinion of your hotel - whether that was based on a visit to your website or as they drove up to your hotel. Just as the messaging on your website helps to set expectations and provides your guests with a glimpse into your commitment to making their stay at your hotel an enjoyable one, so does the appearance of your landscape. Every touch point the guest has with your hotel impacts his or her customer experience, making it even more critical that those encounters reflect your brand. Read on...

Show Per Page
1 2 3 ... 13
Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.