Library Archives

David Harroch

Booking Ninjas CEO David Harroch draws on his observations of the hotel & hospitality industry while he contemplates a close call in his family, as his mother recently recovered from COVID-19. He reflects on the current impact of the pandemic, and its implications for a "new normal." The author remains profoundly optimistic about our ability to rebound, empowered by our innate resilience and ingenuity, our capacity to innovate, and by taking bold strategic initiatives. The crisis is in itself a disguised opportunity, and those who lead effectively will be the ones who thrive once the crisis lifts. READ MORE

Christian Gonzalez

Marketing during the pandemic presents an extraordinary challenge to all hotel executives today. Christian Gonzalez, Regional Director of Sales & Marketing of Rosewood Hotels & Resorts' Mexico region, shares how to maintain meaningful engagement with your core audiences during these difficult times, why this is a time for creative solutions, and strategies for how to connect despite the distance. Learn how emotional connectivity and storytelling can make a lasting impact with guests and ultimately inspire long-term loyalty well beyond these times of crisis. READ MORE

Evan Harrel

What can hotel and hospitality executives learn from a previous crisis to deal with this one. After 9/11, not all airline brands bounced back with the same resilience. What was the difference? Research reveals the practices leaders can use to position their organization to respond strongly as the world recovers. How will you lead through this unprecedented crisis? What are the proven approaches that can deliver positive outcomes for your company, team, customers, and yourself? You can use these three evidence-based best practices of compassionate leadership to strengthen your organization and brand today and when the crisis eases. READ MORE

Lawrence Chalfin

Hotels traditionally provide guests an escape from ordinary life, particularly those looking for luxury experiences. But I pose an alternative view of what hotels can do for society right now. The world needs safe spaces, virus containment, and protected recovery areas. As the pandemic continues to develop, we at Samuelson Furniture want to proactively start a discussion with our colleagues to help combat and support the nation. READ MORE

Pedro Colaco

"We are in uncharted territory, but we also know that this crisis will pass. The hospitality industry has weathered many a storm and will continue to do so. We are a resilient, imaginative and eminently human industry and by working together and acting swiftly, we can plan successfully for the upturn," writes Pedro Colaco, CEO and Founder of Guestcentric Systems. In this article, he shares how Guestcentric is working closely with the hospitality industry and tech leaders to build for a brighter future, launching the non-profit Rooms Against Covid to support relocated healthcare professionals as they tackle the crisis head-on. READ MORE

Alissa Gardenswartz

Alissa Gardenswartz and Airina Rodrigues, both shareholders at Brownstein Hyatt Farber Schreck, share legal insights around the potential impact of downplaying or concealing coronavirus risk and how it could result in consumer protection or false advertising lawsuits. The article takes a deep dive into why hotels, who have a duty to warn guests of any hidden or concealed hazards that are known or reasonably discoverable by the hotel, may face allegations of deception from regulators, consumers and competitors by not disclosing an exposure to coronavirus on their property. READ MORE

Joyce Gioia

Travel plans postponed, meetings cancelled, dropping or nonexistent occupancy rates, most hoteliers have never faced a situation this serious. With these growing challenges from the effects of COVID-19, hoteliers and Food & Beverage professionals need to know what they can do to keep their properties afloat. This article covers what hoteliers can do to actually capitalize on their circumstances to work with their salespeople, their F & B leaders, and their employees and generate income, while taking care of their valuable associates. You won't want to miss this opportunity to learn how you can survive this COVID-19 Crisis. READ MORE

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Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.