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AUGUSTGuest Service: A Culture of YES

Thursday August 22, 2013
Cornelius Gallagher

The Integrated Use of Technology in Food & Beverage

In a day and age when technology in our daily lives has become more of an expectation than a luxury, how we incorporate technology in the Food and Beverage guest experience onboard our ships at Celebrity Cruises has become increasingly important and a true focus for us. Our goal is to use technology in a way that will truly enhance the experience onboard for all guests. Richard Fain (Chairman of Royal Caribbean LTD) and Lisa Lutoff Perlo (President/ CEO – Celebrity Cruises) have been the driving forces behind this effort, not only in the food and beverage department, but our entire company.
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TRENDING THIS WEEK
Steven Ferry

Auditing the Auditors: The Art of Finding the Pulse

Services that fail to change with the times, fall out of use: Robust, third-party QA programs are, surprisingly, one such otherwise valuable service that we may see disappearing as social media are increasingly used by guests and management alike, to determine the state of affairs and rankings of hotels and resorts. The replacement of professionals by amateurs, who are armed with a little knowledge and the full confidence of their own particular experience, is not necessarily an improvement; but it is certainly a reality. Part II of the three-part series on Quality Assurance looks at the pros and cons of each, and the best way to retain the professionalism of QA audits.

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DAILY HEADLINES - Thursday Aug 22, 2013
Hotel Openings & Acquisitions
Kimpton Announces Plans to Expand in Austin’s Historic Rainey Street District
Hotel Openings & Acquisitions
Fairfield Inn Ann Arbor Michigan Sold to Private Investor
Market & Trends Reports
STR Reports US Hotel Occupancy Up 1.7% to 71.1% Month of July 2013
Appointments & Promotions
Karmela Gaffney Named VP of Digital Commerce for Choice Hotels
Business & Finance
Flash Sales - No Flash in the Pan, But Getting Marketing Messages Right is Key
Expansions & Renovations
Fairmont Chicago, Millennium Park Unveils $2.5 Million Meeting Space Renovation
Appointments & Promotions
Destination Hotels & Resorts Announces Jim Mauer as GM of Eden Roc Miami Beach
Appointments & Promotions
Interstate Hotels & Resorts Appoints Carrie McIntyre as CFO
Expansions & Renovations
New Events & Meetings Spaces at Andaz Wall Street
Appointments & Promotions
Seth Christian Joins Knowcross Solutions as President – Americas
Hotel Openings & Acquisitions
92-suite Home2 Suites by Hilton Jackson/Ridgeland Opens in Mississippi
Hotel Openings & Acquisitions
149-room DoubleTree by Hilton Port Huron Opens in Michigan
Hotel Openings & Acquisitions
New-build 320-key Aloft Kiev to Open in Ukraine in 2015
Hotel Openings & Acquisitions
RLJ Lodging Trust Acquires Residence Inn Atlanta Midtown Historic
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Hotel Newswire Top Pick

 

Innovations in Hotel Room Service

Could 2013 be the farewell year to hotel room service? While the service may have been more glorified in generations past, hotels are now left considering their options: do they keep the service afloat and relevant for their customers or do they make they cut? The vice president of food and beverage for Omni Hotels & Resorts says that instead of doing away with the hotel service, it makes more sense to try and do it better.
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More from our online Library Archives...
May 2019:
Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.


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