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MAYGuest Service: A Culture of YES

Wednesday May 23, 2018
Bill Meade

Trouble in Paradise - Plastic Waste Threatens Bali Tourism

Bali's international reputation as a leading tourism destination has come under a growing threat – plastic waste on beaches and in popular dive sites. Bali Province, consisting of the main island of Bali and several small neighboring islands, accounts for approximately 40% of all of Indonesia's international visitors. The growing numbers of foreign and domestic visitors as well as the prevalence of single use plastics is challenging Bali's the waste management infrastructure. Well publicized videos, visitor photos and media coverage have drawn international, national and local authorities' attention and call to action. The hotel industry, local entrepreneurs and community-based and charitable organizations have initiated beach and ocean clean-up, plastic recycling, education and awareness campaigns while looking for longer term solutions.
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TRENDING THIS WEEK
Brian Morris

Redefining Luxury in the Texas Hill Country at JW Marriott San Antonio Hill Country Resort & Spa

The JW Marriott San Antonio Hill Country Resort & Spa brings luxury to the Texas Hill Country by offering guests outdoor adventure, golfing paradise, spa rejuvenation and a true escape. Conveniently located a short drive from San Antonio International Airport and downtown, the resort boasts 1,002 recently refreshed guest rooms, two 18-hole PGA TOUR TPC golf courses, a 9-acre water park, over 280,000 square feet of meeting and event space, five on-site restaurants and a full-service spa and wellness center. Whether guests are visiting to connect, meet, stay, play or refresh, the JW Marriott San Antonio has on-site amenities to meet every need.

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DAILY HEADLINES - Wednesday May 23, 2018
Appointments & Promotions
Denihan Hospitality Appoints Michael Goldrich Vice President of Marketing
Appointments & Promotions
The Omni Homestead Resort Appoints New Director of Sales and Marketing
Hotel Openings & Acquisitions
Nish Palas Istanbul Opens in Istanbul as Part of The Unbound Collection by Hyatt
Appointments & Promotions
The Mayfair Hotel Appoints Peter Kolla as General Manager
Hotel Openings & Acquisitions
Karisma Hotels & Resorts Plans June 2018 Opening of Allure Palazzi Kotor Bay Hotel by Karisma in Montenegro’s Dobrota
Appointments & Promotions
San Diego’s Paradise Point Resort & Spa Appoints Michael Stephens as New Managing Director
Hotel Openings & Acquisitions
InterContinental® Debuts in Bulgaria With Opening of 194-Room InterContinental Sofia
Appointments & Promotions
Cliff House Maine Appoints Richard Carroll as Director of Sales & Marketing and Cyril Amini as Director of Food, Beverage & Entertainment
Hotel Openings & Acquisitions
Omni Hotels & Resorts, Governor Baker, Mayor Walsh, MAssport and Community Celebrate Breaking Ground on Boston Seaport Hotel
Appointments & Promotions
Red Roof Welcomes Gregory Fox to Franchise Development Team
Appointments & Promotions
Interstate Hotels & Resorts Names Mike Wylie Head of eCommerce
Conference & Event News
Clodagh, Pioneering Wellness Designer, Brings Unique Insight on Authentic Design to 12th-Annual Global Wellness Summit
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Hotel Newswire Top Pick

 

Insurance Coverage for Hotels & Resorts: Policies to Consider and Potential Pitfalls

Insurance represents a significant cost of doing business for hoteliers. But too few truly comprehend the coverages they are paying for or why certain policies are needed at all. Which is why this overview of insurance and its role in hospitality-related risk management should come in handy. With an emphasis on the importance of adequate insurance coverage, and a straightforward explanation of the types of policies hoteliers should be in the market for - CGL, Worker's Comp, EPLI, Crime and Cyber, among them - the following primer for hotel and resort owners and operators is meant to clarify a subject that is oftentimes misunderstood.
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More from our online Library Archives...
Teri Howe

How Mobile POS Changes Everything for the Hotel Guest Experience

An incredible meal will be forgotten if there are mistakes or delays during service. The most beautiful property will be forgotten if busy staff are ‘missing in action' and inadvertently test guests' patience too far.One need not remind hotel executives of the criticality of continually evaluating our vision - and execution - of guest service. This is part in the DNA of industry leaders. A less common trait of this same group is an appetite for exploring technologies that might accelerate or enhance the ability to deliver a quality, personal, exceptional guest experience. Hospitality traditionally trails other industries in adoption of - and the creativity around - new technologies.
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Ann Brown

Creating a True Circuit of Wellness for Guests

Today's hotels and spas must step up to meet the needs of today's more wellness-savvy consumer and stay competitive in the marketplace. Today's guests understand what aging and stress can do to their bodies, and they want to minimize the damaging effects caused by busy lifestyles. Increasingly mainstream awareness about holistic health and wellness needs has led to guests looking for spa and hotel experiences that provide a true circuit of wellness — a comprehensive experience that begins from the moment they walk onto the property and is intentional throughout their visit and helps them achieve their longevity and wellness goals.?
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Bobby Martyna

Making the Hotel Lobby a Destination by Using Creative Retail

A key trend in hotel development is making the hotel lobby a destination for guests. Where in the past, the focus was primarily on the guest room, moving forward, brands and independents are looking to transform the lobby into a space where guests can socialize, work, snack and dine. In order for the lobby destination to be both compelling and memorable, the retail design, visual merchandising and food selection need to convey what is special about the location and must work together to deliver a surpassing guest experience.
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May 2019:
Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.


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