If you are having trouble viewing this email, please click here

JANUARYGuest Service: A Culture of YES

Thursday January 10, 2019
Mattias Berglund

Opportunities for Rich Communication Services in the Hoteliers World

The messaging inbox of a mobile device is truly unique and it should be considered a privilege for an enterprise to be granted access to this sacred place. Moreover, the mobile phone and therefore the messaging inbox has a market penetration of close to 100% in the United States. End users read, or at least 94% of them, will read what is sent to their messaging inbox. That is extremely powerful and no other technology or marketing channel can even get close to these numbers. Furthermore, Rich Communication Services or RCS is an evolution path and a merger of mobile communication channels such as SMS and MMS.
Read More
Lily Mockerman

Maximizing Hotel Space for More Profit

One of the most overlooked opportunities for hoteliers today is maximizing all hotel space for more profitability. Hoteliers know that empty rooms generate no revenue but finding a purpose for every space requires creative thinking, a comprehensive plan to execute ideas seamlessly and an understanding of the challenges that may arise. In this article, revenue management expert Lily Mockerman delivers original solutions for hoteliers looking to maximize hotel space and, in turn, maximize profitability.

Read More
DAILY HEADLINES - Thursday Jan 10, 2019
Business & Finance
The Plasencia Group Arranges Sale of Doubletree Hotel Denver-Westminster
Hotel Openings & Acquisitions
Atlantic Beach Hospitality Announces New Brand Flag – Wyndham Newport Hotel
New Products & Services
New Premium Promotional Product for 2019 Smartphone Coasters from newPCgadgets
Expansions & Renovations
Hangzhou Hua Pu Industrial Reopens Grand Hyatt Hangzhou Following Renovation and Transition From Hyatt Regency Hangzhou
Hotel Openings & Acquisitions
Midwest Lodging Group Opens TownePlace Suites by Marriott in Jackson, Michigan
Appointments & Promotions
Konstantine Drosos Named General Manager of Hilton Chicago O’Hare Airport
Hotel Openings & Acquisitions
Owned and Managed by DKN Hotels, Residence Inn by Marriott Opens in Rancho Cucamonga, California
Hotel Openings & Acquisitions
Schwartz Family Company Acquires Queensland’s Hilton Surfers Paradise for $70 Million From Ja Feng
Business & Finance
Freepoint Hotel West Cambridge Joins Tapestry Collection by Hilton
Appointments & Promotions
Spire Hospitality Appoints David Altshuler, CPA as Vice President of Accounting
Read More

Hotel Newswire Top Pick


Dress Code and Personal Appearance Policies: Best Practices for Hoteliers

Hotels go to great lengths to present a carefully crafted image to their guests and, hotel employees play an integral role in making a mere marketing strategy become a revenue generating reality. One way to ensure that employees effectively communicate the hotel's desired image can be accomplished by a written dress code and personal appearance policy. This policy can be as detailed as management desires. Regardless, to avoid liability, hotels need to be aware of both state and federal laws that govern gender, gender identity, gender expression and religious expression, in the workplace and how those laws interact with their dress code policy.
Read More
More from our online Library Archives...
Robert Rauch

What is the Device of Choice for Looking, Booking and Staying?

Today's primary travel market is no longer Matures or Baby Boomers. It is Millennials. How can we keep up with this changing landscape of mobile technology, younger travelers and today's booking patterns? We must use comprehensive personalized content, a loyalty plan that includes customer relationship management (CRM) and optimize our marketing spend by building a community of travelers. We as hoteliers need to think like a customer. And today's customer is increasingly likely to use a mobile phone to do everything. Assuming we all have web sites that are optimized for mobile, do we have a compelling story?
Read More
Adam Gillespie

Smart Technologies: Affordable Capital Expenditures That Drive Revenue

Hotel technology is constantly trying to catch up and accommodate guests' interests compared to what they use at home. Each year, hotel properties are faced with evaluating and upgrading to the latest and greatest technologies to accommodate their guests, but at what cost? In an increasingly complex world, businesses need to adapt with shifting trends and technologies. The hotel industry's landscape has responded with corporate solutions that allow for minimal capital expenditures. Previous models required capital budgeting techniques to adjust to a larger margin when it comes to acquiring critical technologies.
Read More
Bill Cune

How Fiber Can Help Hoteliers Close the "Mobile White Space" Gap

Property managers are adding mobile check-ins, smartphone room keys, and mobile concierge services but do not necessarily have the infrastructure to support all of these new services. What considerations do hotel owners need to make to support this "mobile white space" in the hotel IT ecosystem? With the right solutions in place, hotel owners and managers can fill a significant gap in service-the gap that occurs as property owners shift to digital interactions and smartphone applications to help control guest experiences. This gap has become known in the hotel industry as the "mobile white space."
Read More
May 2019:
Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.

Click here to Subscribe

You are receiving this newsletter through hotelexecutive.com. This email was sent to {EMAIL}.
To remove yourself from this and future mailings please unsubscribe here