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AUGUST Food & Beverage: Millennial Chefs Lead the Way |
Thursday August 22, 2019 |
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Technology Disruption and The Future of Hospitality F&B
By Sridhar Laveti, Vice President of R&D & Global Customer Support, Agilysys
The hotel food and beverage industry has witnessed healthy growth over the past couple of years, and with this growth there have been a few shake-ups. Mobile and on-demand access have become the new trademarks for this sector, which has steadily transitioned toward innovative new technologies and even redefined business strategies. Hotels and resorts are finding success driving new business in areas such as digital ordering and delivery, social influencers, and increased support for specialty, allergen-friendly and farm-to-table options.
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| TRENDING THIS WEEK |
Leveraging Spa Culture to Achieve Hotel Asset Management Objectives
By Kristi Dickinson, Director of Spa & Wellness, Rancho Valencia Resort & Spa
Asset managers have responsibility for both managing an investment and overseeing physical assets. Finding the highest and best use of a property is the essential role. In the guest service-based hospitality industry, these plans will rarely be achieved without first influencing the people who will execute them. "Soft skills" such as emotional intelligence and an ability to inspire are often under-valued in asset managers, but human connection and influence are vital to success. To be effective you must align the people with the vision through a strong culture. The great irony is that your most important asset, culture, is essentially invisible.
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DAILY HEADLINES - Thursday Aug 22, 2019 |
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Hotel Newswire Top Pick
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How to Target, Engage and Win Millennial Business
By Cheryl Buono, Vice President of Media Activation, JL Media
The millennial generation (people born between 1981 and 1996 – now ages 23-38) is growing slightly older as its economic influence continues to increase. This story will walk you through how millennials' spending habits differ from those of Generation X'ers and Baby Boomers, how their media consumption habits influence channel preference, and how their behavioral habits influence messaging from marketers. All of this will provide hotel owners and operators a roadmap on how to find, target and win over millennials, a generation that spent approximately $200 billion in travel last year and takes an average of 2.6 trips per year.
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More from our online Library Archives... |
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Eat, Drink and Be Merry: Hospitality's Culinary Renaissance
By John Greenleaf, Global Head, Hilton Garden Inn
Critical to the success of any hotel and as important as friendly attentive service and comfortable sleeping arrangements is food & beverage. That includes dinner of course but let's not forget to mention breakfast, lunch, snacks and late night fare as well. Many years of experience in the hospitality industry tells me that the food & beverage portfolio of any hotel is a hugely important part of guest satisfaction and continued loyalty to your brand. In the midst of a culinary renaissance today everyone can benefit – guest and operator alike. This article will examine consumer demand for delicious healthy dining and operators need to be mindful of ever changing gastronomic trends.
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Benefits of a Downtown Chicago Marriott's Rooftop Garden and Beehives
By Frank Sanchez, Executive Chef, Chicago Downtown Marriott
About two years ago, I started my career at the Chicago Marriott Downtown Magnificent Mile. I came from San Diego, California, the apparent capital of farmer's markets. When I moved to Chicago in late-October, the number of farmer's markets had already begun to taper off and all that was left of the hotel's rooftop garden was the sad remnants of a summer full of bounty. However, I was in for a pleasant surprise. The Chicago Marriott Downtown operates a year-round experience to create food from scratch that gives customers fresh and nutritional options.
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F&B Drives Hospitality and Human Interaction in the Digital Age
By Adrian Kurre, Global Head, Homewood Suites & Home2 Suites by Hilton
Many hotel guests enthusiastically book rooms online, bypass a front desk check-in with their digital room key, and choose to receive their bill via e-mail in an effort to streamline and control their own experience - and at Hilton we support (and have led the charge on!) many of these innovations. At the same time, human interaction remains the crux of hospitality. And hospitality is, after all, a main driver of guest satisfaction and repeat business in our industry. Year after year the J.D. Power North America Hotel Guest Satisfaction Index StudySM has shown that the number of interactions guests have with hotel staff
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September 2019: |
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Hotel Group Meetings: Uncommon Destinations |
The last few years have been good to the Hotel Group Meetings industry and that trend is expected to continue into 2019. Planners are brimming with confidence due to an expanding economy and increased job creation, which typically results in a boost in corporate meetings. Given this promising outlook, planners are trying to outdo themselves to satisfy the high expectations of their clients. One notable trend is to integrate unusual settings into the meeting experience, hosting groups at local zoos, aquariums, museums, event centers, or other outdoor facilities. The goal is to embrace uncommon destinations, rather than a typical hotel conference room, so that meetings can be memorable, unique and stimulating. This is also part of another trend which is to support all things local - from hosting events at landmark city venues; to catering through local restaurants, food trucks and microbreweries; to hosting off-site excursions like agri-tours, athletic events or scenic 5k routes. However, though the setting might be spectacular, there are still some bedrock components that must be provided to ensure a successful meeting. Free, high-speed Wi-Fi is still one of the most requested services. Planners have to make sure that a comprehensive communication infrastructure is in place so clients can easily connect - and stay connected - to the network throughout the entire meeting experience. Also, technology tools can be used to streamline the booking, registration, and check-in process, and Radio Frequency Identification (RFID) materials can be utilized to ensure seamless access to conference events. There are also numerous software tools that encourage audience participation, as well as integrating polls, Q&A, surveys and games into speakers' presentations. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.
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