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Thursday September 24, 2020
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HOTEL BUSINESS REVIEW
Best Practices in Hotel Management & Operations
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What Can Hotel Executives Learn from Influential Corporate Leaders?
By Mostafa Sayyadi, Management Consultant, The Change Leader Consulting Inc
The true basis of leadership was built upon a model that generated two sides of an X and Y axis. On one side is the concept of leadership that creates change through taking a process-oriented and the other as more of a relationship-oriented approach. Based upon the management versus leadership idea, a manager always has to be a leader but a leader does not always have to be a manager.
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SEPTEMBER FOCUS
Hotel Group Meetings: Demand vs. Supply
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Entering the Age of the Hybrid Event
By Rob Adams, President & Chief Executive Officer, Bishop-McCann
The global economy collapsed and the meetings industry along with it. Neither economists nor event professionals could have predicted the devastation to our industry. Nonetheless, there is growing optimism for 2021 and beyond. Through hybrid events and restoring confidence in the in-person meeting, event professionals reinvent the industry so we can return to human interaction, connected by a shared purpose.
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COVID-19 FORUM
VOICES IN A TIME OF CRISIS
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The Recovery Equation: Travel and Tourism in the Post Pandemic Era
By Trevor Stuart-Hill, President & Founder, Revenue Matters
Everyone reacts to a crisis in their own way. Some retreat into their own silo whereas others seek to collaborate. As an industry, the speed of recovery depends on the latter as travelers expect to travel safely and can stay healthy throughout their journey. We call this transparency, and it requires us to think differently about how we reassure travelers and how we compete for business.
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DAILY HEADLINES - Thursday Sep 24, 2020
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ARCHIVES
More from our online Library Archives...
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Distribution, Channel Strategy, and the Importance of OTAs (or Not)
By Paul van Meerendonk, Director of Advisory Services, IDeaS Revenue Solutions
By addressing channel performance-the concept of measuring key performance indicators across a complex, multi-channel booking landscape-hoteliers can optimize pricing and marketing across all channels, and boost revenue as a result. But for those new to the world of advanced revenue management practices and technology, how does one begin to map out a proactive and profitable distribution strategy? How you choose to distribute your offerings must be carefully and regularly assessed, with the goal of maximizing your profit potential always in mind. Evaluating channel acquisition costs, looking beyond online travel agencies (OTAs) for better revenue opportunities, and finding ways to drive more direct bookings are all good practices for monitoring and improving the health of your distribution strategy.
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Empowering Your Hotel Staff as a Leadership Style
By Mark Ricketts, President & Chief Operating Officer, McNeill Hotel Company
The best leaders in hospitality understand why and how to empower their staff, assigning not just tasks but giving them the “permission” to solve issues that come up in our everyday conduct of business, internally or with guests or our professional partners. Moreover, adopting this leadership style has many valuable benefits for hospitality organizations in helping to recruit new staff, in encouraging community involvement and in growing a culture of quality and value. Another key element of leadership is in having the intent, skills and confidence to empower our staff—assigning responsibilities, but, also, giving individuals defined authority to solve issues, internally or with guests and our professional partners.
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